Denbigh House Dental Surgery - Ratings and reviews
Reviews
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Review titled Friendly, warm and welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Warm reception staff, waiting areas on each floor. Lovely dentist who gave information and answered questions in a very child friendly, acessible way. A smile and a sticker on exit! Just how it should be! Thank you so much!
Visited December 2023
Denbigh House Dental Surgery has not yet replied.
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Review titled Best dental practice ever thanks so much!
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
How can I say how Amazing this practice is. The staff are all so lovely , kind , helpful. They work so hard, and yet have time to be caring. I started going and had to have root canals and fillings and now they’ve got me healthy and have I check ups mostly- it’s easy to book emergency appointments, and I feel so cared for. The work is brilliant and they really listen to me. Thank you from the bottom of my heart
Visited October 2023
Review titled Denbigh House Dental Surgery
Replied on 17 October 2023
Dear Patient, Thank you so much for your kind words and taking the time to give us feedback. We are always pleased to hear from patients and the experience they have had at the practice. I will pass this over to the team at our next staff meeting. Kind regards, Admin Team
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Review titled Dental at Its best
Rated 5 stars out of 5
by Paul BERGER - Posted on 27 October 2023
I started receiving treatment at Denbigh House Dental a few Months ago my Mouth was in terrible way constant infections due to bad gum disease my teeth was also in a bad way. I was very fortunate to to get a place on there books previously I had to go to the emergency clinic all they could do was prescribe me antibiotics each time to clear up the infection.I am delighted to say at this present time I now have nothing wrong with my mouth what so ever. Reception are very friendly have great customer service skills and the dentist and nurses that treated me was so friendly and caring and very passionate about giving me in my opinion the best treatment and care I could ever ask for. A truly excellent service and dentist Practice. I can't thank them enough for the treatment I received. Paul Berger.
Visited August 2023
Denbigh House Dental Surgery has not yet replied.
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
I have never experienced such an awful dentist's surgery in my life! I contacted the dentist to book an appointment via emergency. During the follow-up appointment, I was told my mouth was not big enough to complete a route canal, so I was left with half a job completed and told to come back! I requested a normal appointment to check my teeth which I was told had happened, and I wouldn't need a routine appointment for another 6 months! (This certainly was not the case!) Since then, I have been to see a private dentist who told me i need four fillings replaced and my mouth not being big enough to continue treatment was an excuse as they could of continued treatment. I feel let down by your practices and ripped off. I have had to go private and pay a lot of money because your NHS service has been awful!
Visited February 2023
Review titled Denbigh House Dental Surgery
Replied on 19 June 2023
Dear patient, To begin with I would like to say thank you for taking the time to leave us feedback. It is very important for us to recognise both positive and negative feedback and to be able to reflect on the service we give our patients. This enables us to improve our services. I am sad to hear you feel this way but am glad you have brought it to our attention. As you can imagine there is strict procedures that we must follow when completing certain treatments within the NHS and without more information it will be difficult to determine what has happened in this circumstance. All we can state at this moment in time is that we apologise for any inconvenience caused and the dissatisfaction that you feel with the practice. If you would like to contact the practice and speak to the manager we will endeavour to look into this further for you so we are able to provide you with an answer. Again, thank you for taking time to leave your feedback. Admin Team
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Review titled Impressive
Rated 5 stars out of 5
by Jayne P - Posted on 08 December 2022
Due to Covid and various personal issues, I hadn’t visited the dentist for quite some time. When I needed to contact them because of a broken tooth, I was pleasantly surprised to find I had not been “struck off“ their list. I was able to get an emergency appointment quickly. The end result was that I have lost a tooth, but it was all dealt with very efficiently, pleasantly and professionally by reception / admin and the clinical staff. The Dentist and her nurse were very reassuring during the treatment and did their best to make sure I was as comfortable as I could be under the circumstances. Nobody enjoys going to the dentist, but I found this a very positive experience (but will make a point of avoiding Quality Street toffees in future!!)
Visited December 2022
Review titled Denbigh House Dental Surgery
Replied on 09 December 2022
Good morning Jayne, Thank you so much for your very kind review. We are so happy that you found your experience positive and found that we were able to accomadate to you quickly. I will be sure to pass this feedback onto our staff, as it helps with our own reflection on patient journeys. Kind regards, Admin Team
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Review titled Great experience
Rated 5 stars out of 5
by Happy 65 year old - Posted on 29 October 2023
I’m always given a suitable appointment, staff are so welcoming and I immediately feel at ease. Everything is explained as the dentist does a thorough check, discusses the options and what’s involved so that I feel part of the treatment rather than being ‘done to’. The treatment is always completed immediately if there’s time, if not the follow up is never long to wait. The staff are an excellent team working in harmony to give the best experience and outcome. The dentist’s technique is so proficient and caring, I’ve never had any post treatment pain or problems, despite having some really difficult work done on teeth that were predominantly old fillings from previous dentists in my youth. The practice is very patient focused, and I always see people leave with a smile - a sign success for dentists. Parking nearby is never a problem and the practice is easy to find with a pleasant waiting area. Great to see their well earned awards on display which gives me confidence in their services.
Visited December 2022
Denbigh House Dental Surgery has not yet replied.