Damira Bury Knowle Dental Practice - Ratings and reviews
Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by William Tutty - Posted on 02 February 2024
My dentist was excellent, she has always got a smile and explains the procedure perfectly. She is a credit to the practice and very professional.
Visited February 2024
Review titled Damira Bury Knowle Dental Practice
Replied on 20 March 2024
Thank you for taking the time to leave us a review and for your kind feedback, William. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Gentle Touch
Rated 5 stars out of 5
by Mimi - Posted on 06 February 2024
Always anxious on a visit but really no need to be as you are always put as ease by the reception staff. The Dentist was so gentle and understanding and the dental nurse very efficient, both were cheerful, smiley and best of all filled me with confidence. Thank you all
Visited February 2024
Review titled Damira Bury Knowle Dental Practice
Replied on 14 February 2024
Thank you for taking the time to leave us a review and for your kind feedback, Mimi. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Need to use private dentist
Rated 4 stars out of 5
by Anonymous - Posted on 13 February 2024
I feel that the practice has improved recently in how Reception area works. The Receptionists are helpful. However I don't think other staff not connected to Reception, just chatting in the area gives the right impression, especially if there is a queue. The dentist I saw did only private practice and to get the treatment I wanted though I am an NHS patient. I feel that dental hygienists should be free or at a reduced rate for NHS patients. I can pay for an hygienists but many others can't and miss out on this vital service. The dentist I saw was professing supportive and so was the dental nurse
Visited February 2024
Review titled Damira Bury Knowle Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one. We hope we are able to help again in the future. Although a scale and polish service is included under NHS Band 1, it is only provided if it is clinically required. Sometimes patients do not meet the criteria during their examination. In some cases, the dentist may feel a clean would be beneficial rather than compulsory. This is when they would advise a separate hygiene appointment with our hygienist. We appreciate your feedback, should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. Damira Dental Studios
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Review titled good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2024
I had a check up this week, the dentist was friendly and efficient and did a small filling on the spot which was good.
Visited February 2024
Review titled Damira Bury Knowle Dental Practice
Replied on 21 February 2024
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Poor time keeping, rushed treatment
Rated 2 stars out of 5
by Andrew Hesketh - Posted on 01 February 2024
Two appointments within 8 days, and both started over 30 min late. On the first occasion I was in the chair for less than a minute as the dentist rushed through to try to catch up on some time.
Visited January 2024
Review titled Damira Bury Knowle Dental Practice
Replied on 07 February 2024
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice. We understand that your time is valuable so we would like to apologise for the delay to your appointment, and the inconvenience this may have caused. Unfortunately, appointments may sometimes run behind. This is due to the nature of dentistry. There are times where there may be dental emergencies that have to take priority, or appointments that overrun. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled Extremely disorganized and unprofessional!
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
I had an appointment with a dentist for 10 am. At about 8 am. I received a message from the clinic cancelling my appointment! Two days later, I received another email from the clinic chastising me for not showing up for an appointment at 10:45, on the same day! This indicates that the clinic is not well organized. Regrettably, it is impossible, nowadays, to find an nhs dentist in Oxford! Otherwise, I could not recommend or frequent Damira, dental clinic at Burry Knowle.
Visited November 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 15 November 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Very friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2023
Visited a dentist and a dental therapist recently. Both did a thorough job and made me feel relaxed throughout.
Visited October 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 11 October 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Bad timings
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
This appointment was a rescheduled appointment by the practice as my sons original apt was cancelled by damira. We waited 40 minutes past the appointment time before being seen.when I asked the guy on reception why this was he shrugged and said double booked appointment.
Visited October 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 01 November 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. We understand that your time is valuable so we would like to apologise for the delay to your appointment, and the inconvenience this may have caused. Unfortunately, appointments may sometimes run behind. This is due to the nature of dentistry. There are times where there may be dental emergencies that have to take priority, or appointments that overrun. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Friendly, efficient staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
It is a very efficient service you receive at the dentist and all the staff are friendly and ready with a smile, excellent
Visited October 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 26 October 2023
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and… Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Wouldn't recommend
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Recently registered here after being on the NHS waiting list for a while. In the meantime, I've been seeing another dentist privately and had some XRs / investigations done. The dental practice is quite dark, feels poorly maintained. The staff members at reception and over the phone were friendly but the dentist I saw had poor bedside manner. The appointment was very rushed as the dentist was running late, and I assume, trying to make up for time. I was given a diagnosis after a very brief examination which felt disingenuous. The dentist seemed to dislike being questioned or having to explain the reasoning. I'm grateful to have an NHS dentist, but I'm not sure I can recommend them in all honesty if you have a choice.
Visited October 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 18 October 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios