Croft House Dental Surgery
Croft House Dental Surgery, 8c Castle Street, Wallingford, Oxfordshire, OX10 8DLContact details and opening times
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Reviews
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Review titled Extremely unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2025
This Dentist has recently been taken over by new owners. I have been a patient here nearly 40 years and have always received an exceptional service. However, my first appointment with the new owners I found myself removed from the NHS list without notice. I only found out I am now a Private Patient when I had to pay after my check up. I have since been told it was due to 2 missed appointments dating back 16 years ago & 14 years ago! Bearing in mind the new owners have only been here 18 months! I have denied missing these appointments yet they will not review this and I now find myself removed entirely from the Practice as I have spoken out. I will also point out, during my check up they failed to let me know additional costs I would incur for X-rays. I think lots of improvements have to be made with communicating with patients. A patient is well within there right to let the Practice know if they have been treated unfairly or to discuss any concerns. Not once was I able to speak to management directly - no calls were accepted or call backs made. I understand Private Patients are more profitable for a Practice but you have to remain professional to continue providing NHS patients the treatment they require.
Visited October 2024
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