Collingham Dental Practice - Ratings and reviews
Reviews
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Review titled Dreadful Experience
Rated 1 star out of 5
by David Peacock - Posted on 15 March 2023
I attended as an emergency private patient with an abscess on a tooth which has previously had root canal treatment on it. I explained to the receptionist that I wanted to find out my options and was told that the dentist will explain all my options once I had an examination. I paid £66 to book the appointment. On arrival I was seen quickly, however within 10 seconds it was clear to me that I was a form of income and not a patient. He had a 10 second fumble around my mouth with his fingers with no equipment used. He then proceeded to tell me that my tooth had to come out and this was before any X-rays taken. I said to him that I was told by your receptionist I would be given all my options before I decided what I wanted to do. He abruptly replied that I didn’t have any options and the tooth had to be removed. Furthermore he continued to explain that I would have to have 2 crowns either side of the abscesses tooth and a bridge fitted at a cost of between £3/4,000. When I explained that I’ve done a bit of research and there is a reroot canal treatment he just dismissed this. By this time it became clear to him that I wouldn’t be taken advantage of whilst being vulnerable and in pain. He simply said, do you want antibiotics? I said yes. At this point he decided to do X-rays on my whole mouth which surprised me until I got the bill. I then waited for the X-rays which confirmed the abscess, however unperturbed he had a final push for the big treatment before i again suggested the reroot canal direction. Sensing a lost cause he eventually told me that this could be done for a cost of £1,000. The final sting in the tail was a bill for £251 including a £65 charge for antibiotics that I could have got for free from the NHS. Today I’ve just received an email reminding me that my routine dental check up is due. My advice for this and any dentist is do your homework.
Visited March 2023
Review titled Collingham Dental Practice
Replied on 03 April 2023
Dear Mr Peacock, I am writing in response to your review above. Firstly we would like to apologise that you have not been satisfied with your visit to Collingham Dental Practice. We have reviewed your case and can report the following: You called our practice requesting an urgent appointment due to pain from a tooth. We explained we are not accepting NHS patients, and how it would work to be seen as a patient on our Independent scheme. We made an initial charge for your urgent consultation, which was discussed before booking, as well as explaining potential costs for xrays which may be necessary. On attending we completed your examination and xrays, and discussed options for treatment for the problematic tooth. One of these options was to extract the problem tooth, and at the same time we would normally discuss options to fill the resulting gap. We did so in your case, including discussing the expected costs of such treatment. We feel it is reasonable, when discussing potential treatment, to provide an indication of the costs involved so you can make an informed decision. Your tooth presented with a very large infection on a previously root treated tooth. While we discussed with you options for re-root treating the tooth, our dentist recommended to extract the tooth due to the size of the infection present and the potential success of a re-root treatment in your dentist's opinion. We recommended a course of action, but discussed all relevant options. You decided at the time to not proceed with any treatment options, and we offered the option of a prescription of antibiotics to help you in the short term while you considered your options. As you were seen as an Independent patient, we issued this prescription Independently, and a charge was raised for this. We discussed this charge before providing the antibiotics, and you had the opportunity to decline if you did not wish to pay a charge for this. The only charges we therefore made were for your examination and xrays, and the prescription. At all times we abided by your decisions about what treatment you would like to proceed with, and our aim was to provide you with treatment options and expected costs for you to decide what you would like to do. We regret that our treatment options were not something you wished to proceed with. Yours Sincerely Collingham Dental Practice
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Review titled Terrible overpriced rip off
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Tried to charge me £1,200 for a tooth to be removed, staff were apart from the one on reception were very rude. Terrible place trying to rip people off!
Visited February 2023
Review titled Collingham Dental Practice
Replied on 28 February 2023
"Dear Patient, Are you sure it is us?? We have examined your review, and we can report that we do not recognise the details included in your review. At no point have we ever proposed to conduct an extraction for a cost of £1200. As we do not have any identifying information, we cannot explain what has been proposed. However, it is likely that the figure relates to a course of treatment of multiple items, which may have included an extraction. We note also that your comment appears to relate to care provided at our practice Independently, not through the NHS. We apologise that you have not been satisfied with the service we have provided. Without any way of identifying your case specifically, we can't advise further, but if you wish to contact us on 01636 893477, we can advise further. Yours Sincerely Collingham Dental Practice"
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Review titled A very good practice
Rated 4 stars out of 5
by Michael Baker - Posted on 18 September 2022
We have visited the practice for many years now. We find the staff very friendly and very efficient. Always explain simply what they plan to do.
Visited August 2022
Review titled Collingham Dental Practice
Replied on 12 May 2023
Dear Patient Thank you for your feedback and taking time to leave them The team is really grateful kind regards
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Review titled Totally satisfied.
Rated 4 stars out of 5
by colin Wiltshire - Posted on 11 July 2022
I have always been happy with all parts of the treatment given. The receptionist is always highly competent and friendly. Over the last six or so years I have received treatment for all the usual problems and have been well satisfied.
Visited July 2022
Review titled Collingham Dental Practice
Replied on 12 May 2023
Dear Patient Thank you for your feedback and taking time to leave them The team is really grateful kind regards
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Review titled Very professional.
Rated 5 stars out of 5
by Dolores Winter - Posted on 12 July 2022
I have been a patient at this dental practice for 9 years. I have received excellent treatment, a friendly reception, a great dentist. I really recommend this dental practice.
Visited July 2022
Review titled Collingham Dental Practice
Replied on 12 May 2023
Dear Patient Thank you for your feedback and taking time to leave them The team is really grateful kind regards
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Review titled Great practice
Rated 4 stars out of 5
by Tom W Shrubb - Posted on 11 July 2022
I have attended the Collingham Dental Practice for many years and have always found all the staff to be helpful , friendly and efficient.
Visited July 2022
Review titled Collingham Dental Practice
Replied on 12 May 2023
Dear Patient Thank you for your feedback and taking time to leave them The team is really grateful kind regards