Church Street Dental Practice - Ratings and reviews
Reviews
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Review titled 6 monthly Check up
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2023
The dentist explained what she was doing and answered all my questions. Both the Dentist and Nurse were very kind.
Visited September 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 02 October 2023
Thank you for taking the time to leave us a review. We will make sure our team are aware of your feedback, thank you.
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Review titled Friendly and helpful staff
Rated 5 stars out of 5
by Kathleen W - Posted on 30 September 2023
Had my checkup and needed a few fillings, no problems, all done painless, carefully and friendly, and made me much happier. Thank you dentist and nurses and staff.
Visited September 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 02 October 2023
I'm glad to hear that your check-up went well and that you had a positive experience at the dentist's office! It's always reassuring when dental procedures are carried out painlessly and with care. It sounds like you had a great team taking care of you, from the dentist to the nurses and staff. Your gratitude will surely be appreciated by the entire dental team for their dedication to your comfort and well-being. Taking care of your oral health is important, so it's wonderful to know that you left the appointment feeling happier and satisfied. Thank you for sharing your positive experience!
Provided by Working Feedback
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
Every one made me feel at ease. Very professional. Always do a great job on my teeth and give great advice.
Visited August 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 11 September 2023
We're delighted to hear that our team was able to make you feel at ease during your visit. We take pride in providing a professional and welcoming environment for all our patients. It's wonderful to know that you're satisfied with the quality of our dental care and the advice we provide. We're here to ensure that you continue to have positive experiences with us. If you ever have any questions or need further assistance, don't hesitate to reach out. Thank you for your kind feedback!
Provided by Working Feedback
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Review titled My experience
Rated 1 star out of 5
by Dot N - Posted on 25 August 2023
Went in for an Emergency appointment. Got seen by my dentist who said no infection in tooth or gums. Tooth may have a fracture?? How this could be known by looking as no X-ray taken. My tooth was hurting badly so it was filed down and I was sent away to return in 2 weeks. Well needless to say by that evening my face gum and tooth were all excruciatingly painful. So I call dentist again luckily a cancellation came in so I went in and suffered the most horrendous injections I have ever experienced just to remove the tooth. The tooth was indeed fractured and infected. Was told it’s ok now. Go home. I drove to my appointment and how I drove home sitting in traffic I will never know. I’m a grown up woman and have never ever sat and rocked and screamed in pain ever. No pain meds worked. So here we are next day after extraction the dentist called to see how I was… it took all my time to talk as by this stage my whole jawline and gum looked like a massive gob stopper. Pain off the charts. They said oh!! Please come back down asap. Again I went and the dentist said of you have a severe infection… not wanting to be sarcastic but it looked awful. However I was provided a prescription for antibiotics and pain medication. After 5 different trips to chemists I have given up as the medication prescribed is not available. So after nearly 5 days I’m ready to jump of the roof with pain. Haven’t slept or eaten since Monday. I called dentist again today who have said they will write out another prescription for me to pick up. I’m feeling so I’ll and weak I’m unable to go and collect it. This I believe may have been sorted had the dentist prescribe antibiotics after my extraction as the tooth was infected. I have been with this dentist for many many years. But this whole experience has left me terrified to visit in the future. Let’s see how I get on in the future.
Visited August 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 29 August 2023
We are sorry to learn about the experience you recently encountered. Please be reassured that we have a team of highly skilled dentists, and the dentist you saw has experience in working under consultants in Oral Surgery. Regarding tooth fractures, detecting these fractures can often be challenging, as they are not always visible on radiographs. Our team relies on specialised instruments during your examination to diagnose such issues accurately. Our approach is rooted in evidence-based dentistry, and we only recommend radiographs when clinically necessary. During your initial appointment, there was insufficient evidence to support the need for an X-ray. However, we were able to identify that there was a high spot that was impacting your bite, which could have been contributing to your discomfort. We understand your frustration, especially given the level of pain you've been experiencing. Please know that our priority is to explore the least invasive treatment options first. I'm relieved that we managed to arrange a cancellation appointment for you. Our team genuinely cares about your well-being and aims to alleviate your pain as promptly as possible. While dental injections are seldom pleasant, we apologise for any discomfort you encountered during the process. Our dentists strive to be as gentle as possible, but some tenderness can be expected. Regarding extractions, it's important to note that they are not without their challenges. It's common to experience soreness and discomfort afterward. However, with the guidance and gauze we provide for home care, these issues typically subside within a day or two. Antibiotics might be prescribed after an extraction, but they're often unnecessary, as your mouth has a natural ability to clean itself. Unnecessary antibiotics can disrupt the healing process by affecting beneficial bacteria along with harmful ones. We regret the issues you faced with obtaining the prescribed medication. Our intention was to provide the most effective treatment for your infection however it's encouraging that we were able to issue another prescription. If your pain persists, seeking medical assistance is crucial. If needed, consider seeking help from a friend or family member to pick up your prescription. Your well-being remains our utmost concern. We deeply regret the distress you've experienced, and I want to assure you that you’re best interests have been at the forefront of every decision we've made and our commitment to following clinical guidance has been unwavering. We hope that despite this challenging experience, you'll continue to entrust us with your regular dental examinations in the future. Your comfort and health remain our priority, and we're here to support you on your journey to relief and recovery. We would be more than happy to have a meeting with you with one of our experienced clinicians and practice manager to discuss this further, if you would like. Please contact reception at any time to arrange this.
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Review titled Check up!
Rated 5 stars out of 5
by Annette D - Posted on 08 August 2023
Great experience as always. Appointment was on time. Staff were friendly and professional. Check up was thorough and informative.
Visited August 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 11 September 2023
We're thrilled to hear that you had another great experience with us! Our commitment to punctuality and professionalism is paramount, and we're glad that you found our staff to be friendly and attentive. Conducting thorough and informative check-ups is an essential part of our service, and we're pleased to have met your expectations. If you ever have any questions or need further assistance, please know that we're here to help. Thank you for your continued trust in us!
Provided by Working Feedback
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Review titled Extremely pleased
Rated 5 stars out of 5
by Patricia L - Posted on 25 August 2023
Certainly made my day, I was feeling disappointed with my teeth .. I came out of the Dentist all smiles .. thank you so much
Visited August 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 29 August 2023
Hi Patricia! Thank you so much for taking the time to leave us this wonderful feedback. Our Team will be thrilled to hear that you have had a positive experience with us, the team will be so happy to hear that they were able to put you at ease. We look forward to providing your ongoing care!
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Review titled 6 month check up
Rated 5 stars out of 5
by Pauline L - Posted on 04 August 2023
Lovely as always, I’m not keen on going ( never had been) , but the dentist always puts me at ease which helps a lot , staff are always cheerful and always happy to help with any enquiries you may have . Been with this fantasy practice for many years, I wouldn’t use anyone else.
Visited July 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 07 August 2023
Hi Pauline, thank you so much for taking the time to leave us this lovely review - we are so pleased that you are satisfied with the service we provide and helping anxious patients have a better experience at the practice is something the whole team work hard for. Thank you again for leaving us a review and we look forward to continuing to look after your oral health.
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Review titled Repair to an old filling
Rated 5 stars out of 5
by David H - Posted on 07 July 2023
A pleasant surprise that an ancient tooth filling could be repaired instead of the extraction Iwas expecting.
Visited July 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 10 July 2023
Hi David, thanks for taking the time to leave us this 5* review. We really appreciate feedback - we look forward to providing your ongoing care. Thank you!
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Review titled Dental check up
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2023
Kept waiting for over 30mins past my scheduled appointment time without no explanation until eventually seeing the dentist, who explained her reason for starting late.
Visited July 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 07 August 2023
Hi, thank you for taking the time to leave us a review. We are so sorry to have kept you waiting before your appointment - reception are often extremely busy and do not always have time to inform patients of waiting times, however - we will be discussing how we can improve this in the future in the hope that we can improve our service. Thank you again for taking the time to leave us a review.
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Review titled First class dentists
Rated 5 stars out of 5
by Ian N - Posted on 04 August 2023
I have been attending this practice for 40 years and I have nothing but praise for the service it provides. All the dentists are utterly professional and technically brilliant but combine this with a friendliness and warmth that puts patients at ease. In addition all the other staff ( eg dental nurses , reception staff ) always welcome patients with a smile and do anything within their power to help . I am a person who has a real dread of going to the dentists and if they can make me feel comfortable and allay my fears then anyone and everyone should have no problem in using this practice - they really are a first class outfit and one I can totally recommend
Visited July 2023
Provided by Working Feedback
Review titled Church Street Dental Practice
Replied on 07 August 2023
Hi Ian, thanks for taking the time to leave us this lovely review. Wow, sounds like you've had an incredible 40-year journey with our dental practice! Your glowing review paints a picture of not just skilled dentists, but also a team that knows how to make patients feel at home. It's great that we managed to ease your dental fears too – that's no small feat! It's clear you're really impressed with our professionalism, warmth, and helpfulness. Your personal recommendation holds a lot of weight, especially coming from someone who used to dread dental visits. Thanks for sharing your positive experience and spreading the word about us!