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Burton Dental Care - Mr Al-Himdani

125 Burton Road, Didsbury, Manchester, M20 1JP

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  1. Review titled Misleading

    Rated 1 star out of 5

    by Anonymous - Posted on 12 May 2025

    Yet one more time I tried, as instructed, to secure an NHS place at this dentist by calling the surgery at 12.30 on any Monday. Each time the call is unanswered, however long you wait. Instead of pressing 1 on the keyboard (for ‘New Patient’) this time I selected 2 (for ‘any other query’). After waiting 15 minutes, during which I was repeatedly informed I could ‘press 1 and leave a message’ if I did not ‘wish to continue holding’ I eventually spoke to an actual person who informed me…’You called at 12.30 but you came through to our main line. We don’t answer the other one as we are at full capacity with our own patients’. When I pointed out it was inconveniencing a lot of people she said ‘It does say ‘When there is availability’. I have rung that unanswered number repeatedly and at length for over a year now as I live just round the corner. Outrageous policy/practice. I’m writing this in the hope it may save others from wasting their time and hope.

    Visited May 2025

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