Bupa Dental Care, Downend - Ratings and reviews
Reviews
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Review titled Pathetic customer service
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
After cancelling my appointment and telling me to call to rebook it, they then had the audacity of offer me a new appointment 7 months later. Absolutely unacceptable in my opinion. They are trying to force people to go private.
Visited December 2023
Review titled Bupa Dental Care, Downend
Replied on 15 January 2024
Hi, thanks for your feedback and we're sorry to read your comments. There is currently a recognised nationwide shortage of dentists across the UK which is causing delays or difficulty in booking appointments. If you wish to discuss this further, please contact the practice where the Practice Manager will be happy to help.
Provided by Yext
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Review titled Very poor customer service
Rated 1 star out of 5
by Mark Jakeways - Posted on 10 February 2023
Horrendous customer service, Had a tooth removed still in pain so called reception was told As the dentist that carried out the work only works Wednesday and Thursday would have to stay in pain until then or pay to see another dentist at the centre. I explained that I paid Bupa Dental Care not the dentist so why would I have to pay again! But was told that's the way it is. It seems that its so hard to get a dentist that they think they can get away with it! Wish I had asked the obvious question now does your dentist work everyday!
Visited February 2023
Bupa Dental Care, Downend has not yet replied.
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Review titled Internal reception area poorly laid out.
Rated 3 stars out of 5
by LA69 - Posted on 07 February 2023
The checking in process for your appointment is a joke. The old electronic sign in is no longer an option, you have to stand in front of three receptionists who are pre-occupied with other tasks & consequently block general access on the ground floor. The seating area is inadequate, very cosy, no room between the small amount of chairs. The former conservatory waiting area had copious amounts of room, this is now out of bounds and has been converted into a staff room. Is this a deliberate ploy to discourage business? If it is, then the plan is working. Sort it out for goodness sake! The place has gone down hill & fast!
Visited December 2022
Review titled Bupa Dental Care, Downend
Replied on 22 February 2023
Hello, thank you for leaving a comment. We are surprised and disappointed to hear about your experience and would be keen to discuss this further. Please contact us on 01173026436 or email us at bristoldownend@bupadentalcare.co.uk so we can investigate this issue in more depth. Thank you.
Provided by Yext
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Review titled fabulous dentist
Rated 4 stars out of 5
by Anonymous - Posted on 26 August 2022
I was so nervous about my treatment but was put at ease by the dentist...again. She gives excellent advice and treatment. Would recommend this dentist. Thank you.
Visited August 2022
Review titled Bupa Dental Care, Downend
Replied on 05 September 2022
Thank you for taking the time to leave us this feedback. We’re really pleased to know that we were able to keep you calm and comfortable throughout your appointment. We understand how daunting dental appointments can be, so to know we helped you feel more relaxed throughout is wonderful.
Provided by Yext