Brant Road Dental Practice - Ratings and reviews
Reviews
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Review titled Unhelpful and rude
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
Turned up for an appointment to be told it was cancelled. The reception staff argued with me saying they had phoned to say but this is the 5th time they have said that. I have not seen anyone in over 2 years Disgraceful service
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Excellent dentist
Rated 4 stars out of 5
by jack Liddy - Posted on 25 April 2024
Same problem as previous people firstly, cancelled appointment, turned up, no notification, but went for check up later and needed a filling for fractured tooth. Turned up yesterday, was seen spot on time, the dentist, cannot remember his name, African gentleman, and his nurse were lovely, very polite and professional, carried out my treatment, also tidied up other fillings. Excellent service from them, many thanks. Slight concern when tried to book my next check up for a years time when told to ring the surgery a month prior to when it should be and make an appointment then. This feels like the surgery might not be there then.
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Uncontactable
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Appointments cancelled continually. Phone never answered. Messages never replied to. I'm now on my 5th day of calling and the phone still hasn't been answered.
Visited April 2024
Brant Road Dental Practice has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
I have rung 4 times now to find out what time my appointment is on 9th no response. My son who is disabled not able to get an appointment for over a year.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Unacceptable service
Rated 1 star out of 5
by Liam - Posted on 29 February 2024
After nine months of appointments being cancelled, I am still waiting for urgent dental treatment. While my dental health deteriorates, I am left, unable to make appointments, able to speak to a dentist, unable to make progress with reception. Almost never answer the phone and very rarely reply to voice messages left with reception.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Regularly Cancel, Never Call Back
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
The practice regularly cancels appointments, and they do not always tell you they have done so until you turn up. If you have received notification of a cancellation or postponement and try to call them to rebook, they never pick up the phone. If you leave a message, as requested by their answering machine which promises they "will call back as soon as possible", they never call back. The only way to rebook appointments is to turn up in person.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Reception Service a let down
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
Abrupt communication from some reception staff (also hard to get through on the phone, took me 2 days!) Oddly haughty, abrupt and patronising communication. Uncalled for and Unprofessional. It's a shame because the actual dentist/nursing staff are nice.
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Extra care taken
Rated 5 stars out of 5
by Janet Boardman - Posted on 12 January 2024
I was in a lot of pain with a lose Tooth and was very grateful to speak with the amazing receptionist who managed to get me in immediately .. I feel this was lucky as I know how busy they are. But the treatment was very sympathetic and immediate . I am so very grateful for all the staff at this dentist who looked after me . You know who you are .
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled 6th consecutive cancellation
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Turned up to be told that my appointment was cancelled again after numerous previous cancellations Disgraceful management of this once great dental practice
Visited January 2024
Brant Road Dental Practice has not yet replied.
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Review titled Why is nothing done
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
With all of these negative reviews why is nothing done Once again I turned up to be told say that they had tried to call to advice unforeseen circumstances. No one called me I walked in to hear the reception staff making comments about their dentists Not had an appoint kept for 17 months now
Visited January 2024
Brant Road Dental Practice has not yet replied.