Birchfield Road Dental Practice
Birchfield Dental Practice, 195-197 The Parade Birchfield Road, Perry Barr, Birmingham, West Midlands, B19 1LLContact details and opening times
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Reviews
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Review titled Dismissive and Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2025
We have been going to this dental practice for about 10 years now however the quality in service has dropped massively. I called the receptionist at Birchfield Road Dental Practice on January 2025 for a refund as we had paid for a service twice but was met with a dismissive and unhelpful attitude. It sounded like I was massively bothering her and taking up her time. She had called earlier in the day and made it known to me as if expecting an apology. I called her back at the earliest opportunity and asked if she can process the refund. I wasn't aware that I needed my debit card with me for her to refund it to me at which she very snarkily retorted, 'Well, how do you want me to refund it to you then?' Any other trained receptionist would have made me aware of the fact that I needed the card I had used to pay for and I can call back another time if I couldn't locate it instead of being dismissed like that and met with huffs and puffs. She seemed very irritated throughout the entire conversation and I wonder if this is the average experience when booking/ dealing with issues at this practice.
Visited February 2025
Review titled Birchfield Road Dental Practice
Replied on 04 June 2025
We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you. Kind Regards mydentist Patient Support Team