Affinity Dental Clinic - Ratings and reviews
Reviews
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Review titled Never again
Rated 1 star out of 5
by Dora Machado - Posted on 24 May 2023
I had an appointment for the hygienist that was cancelled 2 times and because of this I missed my treatment for 1 year that should be done every 3 month. My booking was for the deep cleaning , finally at the 23th ofMay. The hygienist was new and I told her I need a deep clean as I suffer from gum problems. She ended up doing me the normal superficial cleaning. When I stepped out of the room the receptionist handed me over a paper to sign in case that I want to cancel any appointment. I explained that there must be a misunderstanding, I never cancelled, never. It is them who cancelled on me and after all this I did not get the right treatment. The receptionist was really not nice , saying that I had the right treatment . The treatment everybody gets. That s the problem. We are not all the same. We are individuals with different needs. I needed the deep cleaning and this was denied and I had yo pay. This was Unacceptable! So I paid and it was told to me that if I want to come back I would have always the same hygienist and the same treatment. Unbelievable! There is no respect! Is it so difficult to do a bit deeper cleaning when there is the need? All they want is our money, no matter how and think there are entitled to mistreat us.
Visited May 2023
Affinity Dental Clinic has not yet replied.
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Review titled Great practice, care, treatment
Rated 5 stars out of 5
by Lynn h - Posted on 18 May 2023
Great practice, kind, caring, compassionate staff - went above and beyond today to help my tooth and make me feel ok Chatty and engaging - making you feel at ease straight away Always on time and talk you through everything
Visited May 2023
Affinity Dental Clinic has not yet replied.