{my}dentist, Broad Street Plaza, Halifax - Ratings and reviews
Reviews
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Review titled Absolutely Terrible Company
Rated 1 star out of 5
by Jacqueline Brown - Posted on 26 March 2024
In January this year I had an old filling fall out, and after waiting 4-6 weeks, got an appointment to have it fixed. Yesterday 25/03/2024, it fell out. I immediately tried to call to make another appointment, I was on hold for almost an hour, then eventually resorted to 'leaving a message', but of course no one called back. I finally got through 26/03/2024, and spoke to a woman who gave me an appointment for in six weeks time ! She said (and I quote) you can always get a kit from b and m and do it yourself, until we can get you in !!!! This is 'supposed' to be a civilised western country, not a third world country ! Then, after I ask if I would be expected to pay for the replacement filling, they said yes, as the original filling that fell out was an old one, (from when British dentists took pride in their work !) and the one from January was a 'temporary' filling ! I did not (and would not) harangue the receptionist as she only works there - but I feel its a disgrace that this is standard practice by dentists, who are basically getting away with (in my view) unacceptable behaviour. The only reason this keeps happening is because the government is letting them - appalling. Oh but just a sec, they do need you to hang on so they can sell you their whiter smile ads !
Visited March 2024
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 04 April 2024
Dear Jacqueline, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I’ve been on phone for 1 hour 35 mins 9th in queue and still not through . Absolutely disgusting service . It would be quicker to walk in
Visited December 2023
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 07 December 2023
We are sorry to receive your response. The overflow system that we have in place at the practice was out of service for the afternoon, we do apologies and this has now been rectified. Julie - mydentist Patient Services Team Leader
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Review titled 0/10
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
I would like to share my experiences with a dental clinic that unfortunately left much to be desired. Approximately 10 months ago, I visited this facility due to pain in my teeth and jaw on the right side. Despite paying a fee of £89, I did not receive a specific diagnosis or treatment, which was surprising and extremely disappointing. The pain persisted, leading me to schedule another appointment, once again paying £89. Unfortunately, this visit also did not yield results in terms of diagnosis or treatment. Additionally, I did not receive a referral for further diagnostics, further intensifying my disappointment. In the meantime, an appointment for my daughter was canceled. It appears that this was not a random occurrence, especially considering my previous attempts to confront the doctor who left me without treatment and diagnosis. Faced with the ineffectiveness of the treatment at this clinic, I opted for a consultation elsewhere. There, a significant inflammatory condition in my oral cavity, previously ignored, was discovered. Furthermore, the cause of my pain turned out to be wisdom teeth, something that could have been easily diagnosed earlier. Attempts to address the issue with the doctor from the Dental Clinic were met with a refusal to engage in a conversation. There were also no attempts to rectify the situation or refund the costs for ineffective "treatment." For these reasons, I cannot recommend this clinic. The experience was not only financially burdensome but also highly frustrating and unprofessional.
Visited November 2023
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 29 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very poor customer service and wait times.
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Getting through on the telephone is an ordeal. Reception on arrival ignored me for 10 minutes while one of the reception staff and a dentist were gossiping about the previous patient. I waited 40 minutes past my appointment time as the dentist was running late, no mention of delays at booking in. The service from the dentist was minimal, no scale offered, no real patient care, a very robotic check list approach. All in all, I would avoid this dentist and swap if I could, but then there are no spare dentist places in Calderdale.
Visited September 2022
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 02 November 2023
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over several years involving a few of our practices. This issue has now been resolved and we trust your issue has also been resolved. Again, we apologise for any inconvenience this may have caused. Kind Regards mydentist Patient Support Team
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Review titled Last resort
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2022
Have been to this practice several times and when you actually get there ok. However it is almost impossible to get through on the phone to make an appointment. At least 1 hour. I have just waited 50 minutes as number 1 in the queue. Be aware you are not ringing the practice but a call centre. Hobnobs are to blame. I will be calling at the practice in person tomorrow after wasting 1 hour of my time on hold. This review is no reflection on the dentists who I have never had a problem with. It is the supermarket of a company who newly qualified dentists start with. Wish I could afford to pay privately.
Visited August 2022
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 02 November 2023
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over several years involving a few of our practices. This issue has now been resolved and we trust your issue has also been resolved. Again, we apologise for any inconvenience this may have caused. Kind Regards mydentist Patient Support Team
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Review titled Unreasonable delays getting through
Rated 2 stars out of 5
by Caroline Moss - Posted on 29 July 2022
Extremely frustrating. Tried 3 times to get through on phone today. Last time I was in queue for 48 minutes when I got cut off. I had gone from number 3 on list to number 1. If the messages were more truthful about where you are in the queue you could decide whether to try later or not. Was told 2nd time a dentist would ring me back - they didn’t.
Visited July 2022
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 02 November 2023
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over several years involving a few of our practices. This issue has now been resolved and we trust your issue has also been resolved. Again, we apologise for any inconvenience this may have caused. Kind Regards mydentist Patient Support Team
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Review titled Disgraceful customer service
Rated 1 star out of 5
by Stuart Harris - Posted on 10 July 2022
Unacceptable waiting time to get through on the phone. Can be number 4 in the queue for over 30minutes. Does it really take 50minutes to speak with 3 other people? Request call back option available - never get a call back. Zero response from complaint online about difficulties contacting by phone to rearrange 'their' rearranged appointment I cannot attend. My advice - find another dentist.
Visited June 2022
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 02 November 2023
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over several years involving a few of our practices. This issue has now been resolved and we trust your issue has also been resolved. Again, we apologise for any inconvenience this may have caused. Kind Regards mydentist Patient Support Team
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Review titled Too big to care
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2022
This is the 2nd time I’ve visited the new Location on broad st and by far the worst. The reception area is unorganised and needs reorganisation the off site call centre is hard to get hold off but reception team were somewhat helpful. The dentist I visited was rude and took no time to discuss my needs unlike my previous visit when the dentist was able to put me at rest by discussing my previous dentist who I had been seeing for years. The dentist I saw on this occasion was very quick to bump up my treatment to next price point and I didn’t even get descaling or polishing which was my main motivation for scheduling having only been for an emergency appointments over the last 3 years due to covid. I had to specifically ask for more information before leaving as the dentist was unforthcoming coming and up to this point had probably only send about 5 words to me during the whole appointment. When I went back to pay for the 2nd time as reception had insisted I had to pay upfront for my treatment and make an appointment for my next check up I was informed that I could only book a follow appointment up with this dentist as I was registered with him. This a dentist that I had never seen before and had booked into a cancellation appointment. When I complained I was able to get booked in with another so we’ll have to see how that one goes.
Visited May 2022
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 02 November 2023
We apologise for the delay in responding to your review. We have identified an issue that has meant we have reviews that have not been responded to for over a number of years involving a few of our practices. This issue has now been resolved and we thank you for taking the time to leave this and please be assured we do appreciate the time you have taken to leave this. Kind Regards mydentist Patient Support Team