Widnes Urgent Treatment Centre
Oaks Place, Caldwell Road, Widnes, Cheshire, WA8 7GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No doctors
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2024
My daughter tried to come yesterday and today but got told it would only be advice only unless you an appointment. I thought it was a walk in centre??? I was wondering if you could explain?
Visited March 2024
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I attended the Walk-In Centre yesterday with a urine infection. I checked in with reception by a super nice lady who couldn’t have been more helpful. The waiting area was almost standing room only with a wide range of patients from mums with toddlers to older patients (and everything in between). After about 10 minutes I was called by the triage nurse…again loverly young and professional. After this basic assessment I took my seat again in the waiting area and basically just watched the comings and goings of people. Less than an hour later I was called by a lady doctor who again assessed me but in more detail. Vitals were checked, BP, Pulse and Body Temp and other necessary personal information was gone into. I then had my chest and tummy examined and all was clear thank goodness. Soon after and following a water sample test my condition was quickly diagnosed and the appropriate medication was prescribed. This is a very quick walk through of my experience yesterday and in summary I found the whole thing “outstanding” special mention to the wonderful doctor who was quite exceptional in her manner, knowledge and professionalism. Also worth mentioning….this experience was set against (I think what could be a high stress environment for the staff) so to finish I am so grateful for the level of kindness and professionalism demonstrated today. Thank you all for reading. xx
Visited February 2024
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Great staff but terrible waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 14 January 2024
Went today waited 5 hours to be seen in the freezing cold waiting room, however once seen couldn’t have asked for a nicer more genuine and empathetic nurse, such a shame they are under valued.
Visited January 2024
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Lovely doctor, triage nurses not so much.
Rated 3 stars out of 5
by Holly - Posted on 01 December 2023
My 2 1/2 year old little boy was seen in triage (has a perforated ear drum) he was not happy when they had to take his temp rightly so as he was in pain, the nurses had to wear masks so he was probably a little bit frightened. After this I was asked if he has any problems because his behaviour is unusual. This isn’t very nice to assume about someone especially a child who is clearly unwell and has two strangers wanting to take his observations when he most likely didn’t understand what was going on, he had missed his nap too. I did not appreciate being told his behaviour was “unusual” and the wording should be used different and not to assume. The other triage nurse advised me a lot of children do not like that part.
Visited November 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled So rude
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Absolutely awful, so rude. Rang 111 and they advised to go here for an insect bite that was inflamed. Triage nurse didn't even look at the area just said its normal (even the 111 doctor didn't seem to think so) and just blamed the pharmacist when I said they advised to seek medical help if it spread and she said they send everyone here- it wasn't even them that advised us to go to the centre it was a doctor. Feeling rather fobbed off with a 15yr old in pain.
Visited October 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2023
Went at 7pm to be told advice only no dr after 6pm 111 had told me to go Widnes walk in . I should have gone the vets as treatment would have been better
Visited August 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Paul Britner - Posted on 23 July 2023
Had to attend the walk in centre. The lady on reception was lovely. Seen by triage in under 15 minutes and the nurse was very friendly and efficient. Saw another nurse and she was brilliant too. Very impressed. Thank you.
Visited July 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Excellent staff
Rated 4 stars out of 5
by Anthony Allen - Posted on 09 July 2023
All of the staff were very efficient from the receptionist to the nursing staff, very nice people and showed concern for my injury from the outset. I won't name you individually but you know who you are! 😏. Thanks again for all your help, it was much appreciated 👍
Visited July 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Phil - Posted on 26 April 2023
Attended this morning, within 20 minutes saw a nurse and confirmed I would need to see a doctor. Waited an hour and received a full examination to be told I got Strep a. Excellent from the lovely lady in reception to the nurse and GP to the ladies in the pharmacy. Thankyou and keep up the good work as much appreciated 👍
Visited April 2023
Widnes Urgent Treatment Centre has not yet replied.
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Review titled huge wait with poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2023
triaged and xrayed within 15 minutes of arrival- then waited 5 hours in pain to be seen, and was then informed that I had a fracture and required treatment. No communication regarding the delay and no prioritisation of someone in pain with a fracture-
Visited November 2022
Widnes Urgent Treatment Centre has not yet replied.
Information supplied by Bridgewater Community Healthcare NHS Foundation Trust