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Whetstone Medical Centre

44 Whetstone Lane, Birkenhead, Merseyside, CH41 2TF

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Reviews

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  1. Review titled Empathetic and accessible

    Rated 4 stars out of 5

    by Lucy Gray - Posted on 12 April 2025

    It’s disheartening to see such criticism of this practice. I have been registered since birth and I agree that the 8am phone procedure is tedious however this medical centre is one of the most digitally advanced across Wirral. The patch’s system is efficient for workers as we can submit on the go, the app is clear and fast for submitting repeat prescriptions and viewing test results, the reception staff are welcoming given they face rude people daily and I’ve seen them remaining positive while navigating language barriers on top of rude attitudes. I sympathise with the older generation struggling with the 8am call process as I’ve also struggled to get into the hold queue even with technical competency, lack or appointments left after long waits or even the need to physically get to practice for 8am. Could you not trial a new process - ring fence 50% of available appointments 1 day a week and open up a 9am call window for people aged 60+ to book an appointment?

    Visited March 2025

    Report as unsuitable

    Whetstone Medical Centre has not yet replied.




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