Westcliffe Medical Centre - Ratings and reviews
Reviews
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Review titled Always helpful
Rated 5 stars out of 5
by Debs H - Posted on 14 April 2024
Had blood tests done and within 24 hours they rang me with the results. He arranged for my prescription to be sent to the pharmacy of my choice and also sent me a link with some very helpful advice. Thanks again for a great service.
Visited April 2024
Westcliffe Medical Centre has not yet replied.
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Review titled Fantastic practice and staff
Rated 5 stars out of 5
by David Rennison - Posted on 20 March 2024
Reception staff are really helpfull and do a good job and the nurse I saw was a diamond . Took my blood and was very nice lady
Visited March 2024
Westcliffe Medical Centre has not yet replied.
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Review titled Seeing a Dr = Mission Impossible
Rated 1 star out of 5
by John G - Posted on 20 March 2024
Seeing a Dr or even getting a call has been increasingly difficult now that they've pushed people down the App route. Said App (Patches it's called what an ironically apt name) is hard to use, has a lousy user interface and is essentially a lottery. If I was elderly, not tech savvy or not good with English I'd have to give up - everything about this App is a complex dog's dinner. Utter rubbish. The surgery has become a joke.
Visited March 2024
Westcliffe Medical Centre has not yet replied.
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Review titled abysmal service
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
had an appointment at 10.40, arrived 5 minutes early, self registered, advised wait time would be 5 mins and only 1 person in front of me. Great I thought, 30 mins later still not been seen, so spoke to receptionist "your next". After a further 25 mins spoke to receptionist again, "your next" was the response, despite being told that 25 mins earlier, after nearly a full hour waiting I was seen by a student doctor, we all have to learn so wasn't worried by that, until she advised she needed a second opinion, she advised I would see doctor in 5 mins, so returned to waiting room, had to wait a further 30 mins for the doctor. my car was parked outside in a 1 hour bay which meant my partner had to leave to move the car, my quick nip to the doctors took me over 2 hours. and then to add insult to injury the pharmacy didn't have the prescribed medication so asked me to come back later or the next day. that would have been a further hour out of my day.
Visited September 2023
Westcliffe Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Had a scan almost 3 months ago, no results. The phone number on the NHS website doesn't work. The number given to me by my GP works but then they leave you on hold with a constant 'you are number 1 in the queue' before they hang up on you. A total disregard for people's time and care. How the hell am I supposed to get my results? Please pelase tell me!
Visited May 2023
Review titled Westcliffe Medical Centre
Replied on 25 May 2023
I am very sorry to hear of the difficulties you are having with trying to find your results from your scan. It is very difficult to respond to your concerns without having more detail, please contact our Patient Experience Service (PALS) on 01274364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to help you obtain the information you need. Thank you for raising this issue and apologies again for your difficulty in getting through to the correct department. Your feedback is very important to us and I will ensure this is passed to the relevant team. Kind regards Catherine
Provided by Care opinion
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Claire - Posted on 16 February 2023
The medical staff at this practice are always great but it has become increasingly difficult to get an appointment. I have used the e-consult in the past but now the practice no longer accepts e-consults. I have got the Airmid app but it is not possible to make appointments through this app. I can never get an appointment by phone so this means that it is not possible to get an appointment unless it is an absolute emergency. It is incredibly frustrating and it feels that a service is no longer being provided. It’s quite sad and it has made me want to switch practice.
Visited February 2023
Westcliffe Medical Centre has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Barry Warren - Posted on 23 November 2022
I’ve been in pain at least 24months eventually got through to reception by a phone back, then told I would get a call from a doctor, spoke to the doctor told to give it s bit longer see how it goes, already been over 2 years and getting worse, I have lower back ache struggle to walk and also sway from side to side not good tried getting in touch again today been on hold long long time no answer, unable to do online say’s ring in the morning I don’t think this surgery can get much worse I’ve been let down and through listening to other people lot more have been let down sad really used to be one of the best not any longer. Maybe that is one of the reasons hospitals are so busy
Visited November 2022
Westcliffe Medical Centre has not yet replied.
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Review titled Disgusting behaviours and attitudes
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2022
While there has been some good medical care and pleasant communication from mature receptionists there are some extremely bad staff here. They are young, rude, lack capacity to show basic manners and an embarrassment to the NHS. One receptionist was sitting picking at a cold sore when I went In the other day. The patient services manager and team leader do not respond to anything professionally and if you email in you don’t get an response. It’s sad that the nhs has been allowed to sell of its services to Affinity Care. Th partners of this company will be enjoying their profits while patients suffer.
Visited August 2022
Westcliffe Medical Centre has not yet replied.
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Review titled Dire & Poor Service Received
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2022
Brand New Patient here. Had to wait too long to be registered and eventually got a telephone consultation for today Sunday 12 June G.P. Consultation lasted less than 10 seconds! voicemail assumed i wasn't picking up no follow up call just if i have any concerns make another appointment Abysmal service More Addess unneeded stress and Anxiety caused by poor service
Visited June 2022
Westcliffe Medical Centre has not yet replied.
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Review titled Appalling phone service
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2022
It is so unbelievably difficult to get through to this surgery on the phone and I can't understand why nothing has been done after so many years?! When you check on Google there are so many reviews, some going back 6 years on how awful the telephone service is. Now there is a message blaming covid for delays but it's just an excuse because its been horrendous for years before. I had to wait 1.5 hours to get through last time I called, now I can't even get into the hold queue, the message just says the phone lines are busy so try again later and then hangs up! I have a poorly baby and need to speak to someone, so I'll have to go down in person. I seriously cannot understand how this issue has been ignored for so many years, surely there is some form of requirement through CQC or other regulatory board where patients should be able to access the service the surgery provides??
Visited April 2022
Westcliffe Medical Centre has not yet replied.