Westcall & 111 Service - Ratings and reviews
Reviews
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Review titled Long wait
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
Waited 5hrs for Doctor call back. Re called 111 again went through all details again Doctor then called back so took six hours for them to eventually call back. Will not be using this service again will go straight to A and E.
Visited July 2023
Review titled Westcall & 111 Service
Replied on 07 August 2023
Dear patient, Thank you for your posting and I am sorry to learn that you had a long wait for a call from our service. I will share your feedback with staff concerned. Please contact me, in confidence, so that we can discuss your experience in more detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for Health and Social care. https://www.healthwatch.co.uk/ Kind regards, Trevor Lyalle Patient Advice& Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467 e mail: pals@berkshire.nhs.uk
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Review titled Fantastic professionals
Rated 5 stars out of 5
by Deeya and Leena - Posted on 16 July 2023
Both 111 advisor and health professional and reception were Very professional knowledgeable compassionate and thorough despite a very hectic and relentless service we are very proud and extremely grateful
Visited July 2023
Review titled Westcall & 111 Service
Replied on 18 July 2023
Dear Deena and Leena, Thank you for your posting and kind comments. We are pleased that you were happy with the service provided by our Westcall team. I will share your feedback with staff concerned. I am sure that they will appreciate this recognition for all of their hard work. Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust Tel: 0118 9043467 E mail: pals@berkshire.nhs.uk
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Review titled 24 hours to return a 111 call
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2022
After being processed by 111 I was told my local provider would call me back within 2 hours. That was 1pm on Sunday afternoon. It's now gone midnight and despite ringing 111 again and them saying I was flagged on the system I have heard nothing from westcal save a text saying they will respond or refer me to gp in 24 hours! If I was capable of sitting on a hard chair in a and e I'd have gone there but I'm not. It's going to be quicker to wait for the gp phones to open at 8 am. Bloody rubbish since I first called 111 at 11.15 Sunday morning.
Visited October 2022
Review titled Westcall & 111 Service
Replied on 04 October 2022
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that you were unhappy with the response from our Westcall service. I will share your feedback with staff, as it will raise awareness and provide us with an opportunity to improve our service. However, if you would like contact me directly, we can discuss your experience in greater detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for Health and Social Care. Details can be found on our website. www.berkshirehealthcare.nhs.uk Yours faithfully, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust EMail: Pals@berkshire.nhs.uk Tel:0118 9605027
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Review titled Better to see a Pharmacist
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2022
My appointment was at 15:00hrs, arrived 10 minutes early with two patients in front of me. After 40 minutes another patient arrived and a second one for 16:00hrs . All the patients were seen before me and I’d waited 1hr 20mins only to be dismissed as if wasting their time - that is the impression I was given. Considering I had rung the previous day and was advised I would be rung in 2 to 3 hours time, I then had to ring12 hrs after my first call as no call had been forthcoming- I am not amused!
Visited July 2022
Review titled Westcall & 111 Service
Replied on 11 July 2022
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that you were unhappy with the service provided here. Please contact me, in confidence, so that we can discuss your experience in more detail. We will then be able to investigate and provide a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for Health and Social care. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust Tel: 07917138965 e mail: pals@berkshire.nhs.uk
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Review titled On a roundabout.
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2022
I sat in the minor injuiry through west call to see the doctor, already extremely vunerbale due to chronic pain, disability and autism. The doctor called my name out twice, did not hear me, stormed off, I chased, then stood in front of group proffessionals one raised concerns I was intruder. Then nurse gave water for urine test and by then I fled untreated and given up trying to access thr nhs again as typical stuck on roundabout between registered gp and west cal, in trying not be chronic pain been for years. The nursing staff and receptionist staff helpful, I say doctor was expecting to run as disabled person.
Visited April 2022
Review titled Westcall & 111 Service
Replied on 21 April 2022
Dear Sir or Madam, Thank you for your posting and I am sorry to learn that you were unhappy with the service provided by Westcall. Please contact me, in confidence, so that we can discuss this in more detail. We will then investigate fully and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website. www.berkshirehealthcare.nhs.uk Yours faithfully, Trevor Lyalle Patient Advice &Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189605027 E Mail:pals@berkshire.nhs.uk