Trevillis House - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2024
I am writing to express my profound disappointment regarding the lack of emotional support I have received from your establishment in relation to my mental health. As someone who has entrusted Trevillis House with my well-being, I had hoped to find not only a place of refuge but also a community that fosters understanding and empathy. However, recent experiences have left me feeling isolated and neglected. It is disheartening to realise that despite reaching out for help and expressing my struggles, I have been met with indifference and a lack of acknowledgment. Mental health is a delicate matter that requires attention and compassion, yet it seems these fundamental aspects have been overlooked in my interactions with your organisation. Furthermore, I was shocked and dismayed to be advised to simply "eat chocolate" as a means of coping with my mental health challenges. This suggestion not only trivialised the severity of my condition but also demonstrated a profound lack of understanding and professionalism on the part of your staff. The absence of emotional support and the inadequacy of the advice provided have only served to exacerbate my feelings of loneliness and despair, making it even more challenging to navigate through my difficulties. At a time when I needed reassurance and guidance the most, I have felt abandoned and overlooked. I urge you to reconsider your approach to supporting individuals struggling with mental health issues. Providing a safe and supportive environment should be at the forefront of your mission, and I implore you to take proactive steps to ensure that those in need receive the care and understanding they deserve. In conclusion, I sincerely hope that my concerns are taken seriously and that meaningful changes are made to address the shortcomings in your support system. Mental health is not a matter to be taken lightly, and it is crucial that organisations like Trevillis House recognise their responsibility in providing adequate support to those who seek it.
Visited May 2024
Trevillis House has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
They genuinely do not care until you are at crisis point. Even then I’m thoroughly unconvinced that would be enough. Experienced multiple referrals via gp to Trevillis, all of which ended in them deciding not to take me on and giving me online self help workbooks and paid mental health services. A complete waste of my time considering referrals tend to happen when you can’t help yourself. Would wholeheartedly never recommend Trevillis to anyone. Save yourself the same trouble.
Visited June 2023
Trevillis House has not yet replied.
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Review titled Awful service with a lack of support
Rated 1 star out of 5
by Julie Coulson - Posted on 29 March 2023
After my mother experiencing some episodes of Psychosis and trying to involve the mental health team in assessment and support I have not, after 4 months of trying had any help, support or involvement from this team. A circular motion of referral, discharge, urine samples to rule out UTI, referral, discharge, urine samples to rule out a UTI ... three times and with a total lack of communication! I have absolutely no faith in this service and our mental health provision within Cornwall. They have failed a frail, distressed older lady vulnerable in her community.
Visited December 2022
Review titled Trevillis House
Replied on 05 April 2023
We are extremely sorry to hear you are not receiving the treatment and care, for your mother, that we would expect from one of our services. Please be assured we will forward this feedback to the team leads for their attention and to learn from this situation. We hope your mother has now received the treatment she requires.
Provided by Care opinion
