Thomas Linacre Outpatient Centre - Ratings and reviews
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
The phlebotomy service is now so efficient, from being able to book appointments online, to virtually no queues on arrival. What a difference from the days of sitting waiting for an eternity in a crowded room. Well done NHS staff !
Visited December 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 30 December 2022
Thank you very much for posting about your experience of the Phlebotomy service. I will share your feedback with the team who I am sure will be very pleased. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Thank you
Rated 4 stars out of 5
by Anonymous - Posted on 14 October 2022
Thank you to the two ladies in the Breast Screening Department who were so accommodating to my mobility/health issues and treated me with such dignity, taking things at my pace and talking me through the process to make it as easy as possible given my limitations and the amount of pain I am currently in. Praise where praise is due and today I can say I felt valued and respected.
Visited October 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 08 November 2022
I am pleased to read your posting and grateful to you for taking the time to tell us about your positive experience. These appointments can be worrying, and I am proud to note that you found staff provided you with personalised care. I will ensure staff have sight of your kind words Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Brilliant Service
Rated 5 stars out of 5
by Mal Murphy - Posted on 15 September 2022
I would just like to offer my thanks for the considerate attention I received today 15/9/22 when I attended to have a hearing test and the subsequent supply and fitting of new hearing aids. The audiologist was knowledgeable and instructive and sorted out my problem quickly. Thankyou, Mal Murphy
Visited September 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 08 November 2022
Many thanks for sharing your experience on this website; I will share your comments with the staff involved in your care, who will be pleased to read your kind words. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Fantastic staff.
Rated 5 stars out of 5
by Angela - Posted on 19 August 2022
I've had cause to visit for blood tests 3 times recently and can't praise the staff here enough. Very friendly, fast and efficient. I normally dread going for blood tests but since coming here it's not so bad at all.
Visited August 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 08 November 2022
Many thanks for taking the time to post your comments on this website. I will ensure that your kind words are shared with the staff involved Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Really poor patient service
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2022
I was referred by my GP after several weeks of problems(suspected colitis), was put on the urgent referral list. I was informed that the urgent at this moment is approx 4/5 months. With the pain and condition not improving at all, the GP then referred my to the emergency 2 week referral. I finally thought brilliant some progress, well that was wrong, I had a telephone appointment 1 week later where they informed me I needed to do a Fit test. This would be posted out next day and return it to the hospital labs. The test never arrived, so several days later I rang to enquire what was to happen. Can you make your way to the hospital and collect it myself, which I did and returned it the same day. I was informed that they would ring in the next day or two to discuss the results. Well no phone call just an email informing me of another telephone appointment in a few weeks??? My GP informs me he cannot help me(prescribe) anything etc to help until the have an outcome from the GI team. Hence the problem I cannot even get to see a GI team member for several more weeks, the GP says the only option maybe to just go to the A&E dept, or if you can afford it go private??? surely there has to be a better way than having to go private. People are struggling here but have no one to turn to, we need to see Doctors not the admin staff via phone calls.
Visited August 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 08 November 2022
Thank you for posting your concern on this website, I am very sorry to hear of your concerns, may I ask that you contact a member of our team on 01942 822376; we can look into this for you and also provide you with advice regarding your GP. Yours sincerely Vicky Bolton Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Eccellent
Rated 5 stars out of 5
by Julie Pemberton - Posted on 15 August 2022
My elderly mum was diagnosed with cancer in the womb a few weeks ago,she was referred to the Thomas linaker centre,all the staff were excellent, caring and considerate, explaining what will happen next, so thank-you to everyone involved that day.
Visited August 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 07 October 2022
Thank you for your comments at this time with regards to your mum’s experience at the Thomas Linacre Centre. It is pleasing to read that the staff were able to support your mum so well. I will ensure this feedback is passed on to the team. Yours Sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled E.N.T
Rated 5 stars out of 5
by David Mutch - Posted on 09 July 2022
Brilliant, Long story short. After four months of suffering with ears and my doctor not knowing what to do, I eventual went to E.N.T. at Linacre. Super efficiency In less than one hour and on time I was examined, Tested, Treated. One week later my ears where sorted out and when I went back two week later, seen on time and left in fifteen minute's. The staff and Doctors, Ten out of Ten. Thank You.
Visited July 2022
Review titled Thomas Linacre Outpatient Centre
Replied on 06 October 2022
Thank you very much for taking the time to post your feedback about your positive experience at the Thomas Linacre Centre. I will ensure that your kind comments are shared with the team. Your Sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion