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The South Birmingham Breast Unit - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Fantastic Service at Breast Clinic

    Rated 5 stars out of 5

    by SRAH - Posted on 02 May 2023

    I visited the breast clinic on the last Saturday in April. First, the clinic has a calming atmosphere, which is brilliant for anyone with extreme anxiety. The staff are all fantastic. They talked me through everything they would be doing, and I got the closest thing possible to a result on the day. In my case it isn't the best news, but they gave me as much information as possible, answered all my questions, and gave me a card with points of contact for going forwards. I know that right now they're testing my biopsies, and will be determining further tests and the treatment pathway options. Brilliant service, put me at ease through some difficult procedures which were a tad painful due to how far along my symptoms are. Stay hopeful ladies, as most walk out with a benign diagnosis on the day, and for those of us with different news, the team are fantastic and go above and beyond to help, explain, and provide a calm, safe environment and reassure/inform about next steps and plans going forwards. The brilliant artwork is a great distraction to talk to your companion about whilst waiting.

    Visited April 2023

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    Review titled The South Birmingham Breast Unit

    Replied on 15 May 2023

    Dear SRAH Thank you so much for taking the time to provide feedback about the South Birmingham Breast Unit. We are delighted to hear about the excellent service you received and that you were seen in such a calming atmosphere, had all your questions answered and that you were put at your ease despite it being what sounds like a challenging appointment. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham

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  2. Review titled Absolutely amazing!

    Rated 5 stars out of 5

    by Katherine jones - Posted on 21 January 2023

    I had an appointment here yesterday and was extremely nervous, had a very poor experience at another breast clinic 6 weeks previously. I can not thank the 2 ladies that seen me yesterday enough for the whole experience! I was called straight through and completely felt at ease the whole time I was there. I can not thank them enough for how they made me feel so relaxed even through what I had done on the day. If anyone has to go for an appointment for screening or needs a referral I would highly recommend the clinic at the Birmingham women's. Well done ladies! 👏 you are fabulous.

    Visited January 2023

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    Review titled The South Birmingham Breast Unit

    Replied on 27 January 2023

    Dear Katherine Thank you so much for taking the time to provide feedback about the South Birmingham Breast Unit. We are delighted to hear about the excellent service you received at your recent appointment and that you were made to feel so relaxed by the team there. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham

    Report as unsuitable