The Phoenix Health Centre - Ratings and reviews
Reviews
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Review titled Disgusting treatment
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2024
I came in today, with symptoms of severe tonsillitis as I was shivering, couldn’t barely swallow and I was told by the receptionists that I was basically lying. We were told the doctor would not see me today and were quite rude in their tone.
Visited March 2024
The Phoenix Health Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2024
It became necessary for me to seek out of hours treatment on a Saturday afternoon. I was referred to the Phoenix centre and I didn’t know what to expect. On arrival I was greeted by a pleasant receptionist who explained what would happen next. The nurses I saw at triage and subsequently were helpful and informative. I received appropriate treatment and I would recommend this service without hesitation.
Visited February 2024
The Phoenix Health Centre has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by stevej marple - Posted on 17 December 2023
Attended at short notice I'm 66 and managed to break a cotton bud off whilst cleaning my ears leaving the bud part stuck in my ear I arrived and was seen very quickly where the object was removed from my ear great staff in attendance no after effects apart from embarrassment on my part please pass My regards on to the staff from the receptionists to the medical staff they are a credit to the NHS
Visited December 2023
Review titled The Phoenix Health Centre
Replied on 20 December 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Clean well organised practice.
Rated 5 stars out of 5
by Ian Haskey - Posted on 02 October 2022
I was looked after extremely efficiently from the time I arrived to when I left. Everything was explained to my satisfaction, and I was put at ease. I must mention the lady whom I first saw and whom I last saw. who was an absolute delight. |The procedure was done promptly and efficiently, and I was away home within the hour. Well done.!
Visited September 2022
Review titled The Phoenix Health Centre
Replied on 05 October 2022
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Getting through to reception is a nightmare
Rated 2 stars out of 5
by Nick Thompson - Posted on 30 September 2022
I've now been on hold trying to speak to reception for over an hour. I've been cut off 3 times and placed back in the queue. This is not the first time this has happened and it makes little difference what time of day you call. Super frustrating! I should point out my frustration is with Cirencester branch and I do not speak for the other branches.
Visited September 2022
Review titled The Phoenix Health Centre
Replied on 30 September 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. However, as this falls outside of Royal Wolverhampton Hospital Trust you will need to contact Cirencester NHS directly. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2022
I turned up with my daughter. Had to stand to wait for a chair when there was a lot of empty chairs available. People were left standing with walking difficulties and the elderly. The staff showed no compassion and we were told 3/4 hours wait when you get a chair. The receptionist then went in to say in fact it could be 6/7 hrs and they will probably refer you anyway. Horrendous service and no comparison for anyone. They obviously all hate their jobs.
Visited August 2022
Review titled The Phoenix Health Centre
Replied on 25 August 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion