Reviews

Displaying 1 to 2 of 2

1. Review titled Admin issue and negatively affected service user

   ★★★★★

   Rated 5 stars out of 5

   by Daniel Hollis - Posted on 01 May 2024

   I had a shared care agreement dated 5th March 2024 for my ADHD medication to be issued with immediate effect by my GP. It transpired there were missing pages to the version sent to the GP. I last had this medication prescribed two months ago, having to go back in every month to the bedale centre to get a script. I don't know how else to make a formal complaint. It involves Bedale Centre but also my GP for sitting on this request for two months it may have been longer if not for my chasing up regularly for them to realise missing pages. I hate making complaints but this is not fair to me at all. My shared care agreement sent has all the pages so why would I assume that the version scanned etc to my GP was any different. For any medication patients running out of their medication is unacceptable as it would be detrimental to their health, let alone two months!

   Visited March 2024

   Report as unsuitable

   The Bedale Centre has not yet replied.

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2. Review titled Improved service

   ★★★★

   Rated 4 stars out of 5

   by Ms Karen Kelly - Posted on 28 May 2023

   I’m actually getting trauma work ! The professional meets my autistic needs ( room is dark and quiet . It’s is much more accessible and even the reception is friendlier. The staff have responded and helped me through stressful situations. I can only praise them . It’s like a hopeful place now and they do what you have asked them to do and there is a real gem 💎 who has come back !

   Visited May 2023

   Report as unsuitable

   Review titled The Bedale Centre

   Replied on 29 August 2023

   Thank you for your kind words. We are pleased to read what a positive experience you had. I will ensure these are shared with the clinical team. Kind regards

   Report as unsuitable

   Provided by Care opinion

   

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