TALKWORKS - Ratings and reviews
Reviews
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Review titled They played us some slides now I'm healed!
by Anonymous - Posted on 08 April 2024
Just in case you didn't guess that was sarcasm. Initial phone consultation lacked any empathy his voice just sounded bored and patronising. Really it seams that they believe that only thick people get depressed. Then I was sent a ridiculously patronising booklet to work through, just what I needed in a crisis homework! I was then sent some links to other organisations and inducted on to a course where some more patronising people played slides over Microsoft teams. Absolute waste of my time and government money, completely unhelpful.
Visited April 2024
Review titled TALKWORKS
Replied on 10 April 2024
Hi, we are sorry to hear your feedback. If you would to discuss your complaint further, please contact our Patient Advice and Liaison Service (PALS) on 01392 675686 or by emailing dpt.pals@nhs.net.
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Review titled Safe
Rated 5 stars out of 5
by Denise - Posted on 25 March 2024
Best thing I did was to contact Talkworks I felt safe , supported and gave me answers to deal with my issues Thank you
Visited October 2023
Review titled TALKWORKS
Replied on 03 April 2024
Thank you so much for your feedback. We are pleased to hear you had a positive experience with our TALKWORKS service. If you feel you need any further help in the future please do get in touch. You can also contact our Patient Advice and Liaison Service (PALS) on 01392 675686 or by emailing dpt.pals@nhs.net.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
The initial consultation felt like a tick box exercise totally lacking in warmth and empathy. These qualities are essential when dealing with people with mental health issues. Maybe I was just unlucky, but i was left feeling worse! The signposting to another service was fruitless and clearly lacked any time or care for suitability. I was just left with a website to navigate to a relavant area. Waste of my time and money travelling. Damaging experience.
Visited July 2023
TALKWORKS has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2022
I referred myself to Talkworks after suffering in silence for a few months with anxiety and depression. The therapists were incredibly helpful, professional and kind. They have great knowledge and helped me tremendously. They made me feel comfortable and with their careful guidance I overcome my anxiety and depression.
Visited May 2022
Review titled TALKWORKS
Replied on 09 September 2022
Thank you for taking the time to provide feedback about the service you received from TALKWORKS. I am very pleased to read that the therapists helped you overcome your anxiety and depression. I will share your feedback with the team. Kind Regards Paul
Provided by Care opinion
