Sutton Uplift - Ratings and reviews
Reviews
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Review titled Understanding and caring
Rated 5 stars out of 5
by Jennie - Posted on 12 July 2023
My voice was heard each week and strategies ideas and resources were given which were really helpful. Kind, caring and supportive.
Visited February 2023
Review titled Sutton Uplift
Replied on 14 July 2023
Dear Jennie, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, we are delighted to hear you had such a good experience during your time with us. This the level of care we always aim to achieve within the Trust and we will be sharing this feedback with our staff.
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Review titled Superheroes
Rated 5 stars out of 5
by Glen - Posted on 31 January 2023
I cannot speak highly enough of my ongoing experience with Sutton Uplift. The level of care, attention and support has been nothing but superb. Absolutely lifesaving/lifechanging. Thank you all so much.
Visited January 2023
Review titled Sutton Uplift
Replied on 01 February 2023
Dear Glen, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear how pleased you were with the level of service and care you received from the Sutton Uplift Team. These are standards we strive for within the Trust and we were very pleased to hear this. I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and that other teams can also learn from this example. I thank you again for taking the time out to leave such a lovely comment.
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Review titled Why didn't I try this earlier??
Rated 5 stars out of 5
by Elia Ramos - Posted on 16 December 2022
I was always reluctant to try therapy thinking my problems "are not that bad", but CBT has helped me see things in a different perspective and process some of my trauma and how that affects my daily life and interactions, I also had a lovely therapist and I thank her for the patience she had with me and the tools she gave me to move forward, you know who you are! Thank you to Sutton Uplift and the great work you do, I was at the deep end. ever grateful, Élia.
Visited December 2022
Review titled Sutton Uplift
Replied on 06 January 2023
Dear Ms Ramos My name is Winson and I am part of the Patient Experience Team for the Trust. It was a pleasure to read your positive feedback about out Sutton Uplift Service and I am so pleased that you are happy with your course of treatment and that you found the therapist to be so helpful. I have passed this feedback onto the service so the staff are aware of your positive experience. Once again, many thanks for taking the time to share your thoughts. Kind regards Winson
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Review titled Great experience
Rated 5 stars out of 5
by Elia Ramos - Posted on 22 December 2022
I was always reluctant to try therapy thinking my problems "are not that bad", but CBT has helped me see things in a different perspective and process some of my trauma and how that affects my daily life and interactions, I also had a lovely therapist and I thank them for the patience they had with me and the tools they gave me to move forward. Thank you for the great work you do, I was at the deep end. Ever grateful.
Visited December 2022
Review titled Sutton Uplift
Replied on 23 December 2022
Dear Ms Ramos My name is Winson and I am part of the Patient Experience Team for the Trust. It was a pleasure to read your positive feedback about out Sutton Uplift Service and I am so pleased that you are happy with your course of treatment and that you found the therapist to be so helpful. I have passed this feedback onto the service so the staff are aware of your positive experience. Once again, many thanks for taking the time to share your thoughts. Kind regards Winson
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Review titled Fantastic Support
Rated 5 stars out of 5
by Emma Wilson - Posted on 05 February 2023
I can't thank Lucy and the Team enough. I was at a very low point in my life and my regular sessions with Lucy helped me so much. I gradually learnt the tools and skills to help me move forward and Lucy's ongoing, support, care and encouragement lifted me from the depths of my despair to feeling life had meaning again and that I could make a difference. Thank you so much, your care and encouragement made a huge difference to me. I really hope other people reach out in their hour of need and are are to access the tools I was able to, to help them move forward and focus on the small steps they can take each day to motivate and uplift them to a better place. Thank you so much.
Visited November 2022
Review titled Sutton Uplift
Replied on 08 February 2023
Dear Emma, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear how pleased you were with the level of service and care you received from the Sutton Uplift Team. These are standards we strive for within the Trust and we were very pleased to hear this. I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and that other teams can also learn from this example. I thank you again for taking the time out to leave such a lovely comment.
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Review titled Great Practice
Rated 5 stars out of 5
by Kay - Posted on 08 March 2023
I am so delighted to have met A through Sutton Uplift. She is extremely attentive and a great listener. I have had a massive improvement on my mood because she broke things down with me step by step and ensured I had a great understanding of why I was having low moods etc. A went out of her way to advise me almost like a friend would, which made me feel very confident and comfortable to open up and relay all my worries. A is very professional and has a lovely way about doing her job. I can tell as a previous patient she enjoys her job thoroughly and takes it serious. A deserves a pay rise. (big one) to reflect her work ethic and great skills. Thanks to A I no longer need CBT and she has taught me how to deal with things that may come up in my future in an effective way. The things that were taught will go with me a long way. Thank you so much.
Visited October 2022
Review titled Sutton Uplift
Replied on 14 March 2023
Dear Kay, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear how pleased you were with care and treatment you received and the level of service and care you received from a member of staff on the Sutton Uplift Team. These are standards we strive for within the Trust and we were very pleased to hear this. I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and that other teams can also learn from this example. I thank you again for taking the time out to leave such a lovely comment.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I had a series of 16 sessions with Sutton Uplift - related to grief and depression - the sessions were very helpful, communication was always good on and offline, and my counsellor was very supportive, helpful, wise and able to help me open up. I would recommend to anyone and am very pleased to have been able to receive such high-quality support.
Visited September 2022
Review titled Sutton Uplift
Replied on 04 May 2023
Dear Anonymous, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you had such good support from the Sutton Uplift team during such a difficult time in your life. This is the level of care we strive for within the Trust and we were very pleased to hear you describe your counsellor in such glowing terms. I will be sharing this feedback with the Sutton Uplift team and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such a lovely comment.
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Review titled Bereavement counselling
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
At my own choice, my therapy was conducted over the telephone. I had 11 sessions to help me adjust to the death, under difficult circumstances, of my husband. The counsellor was able to listen to what I wanted to say. But she was not merely a passive listener; she was willing to intervene with suggestions and suggest more positive directions. She was also willing to receive emails and respond to them during my treatment, which was helpful. At the same time, she never cast any doubt as to the validity of my emotions and my right to hold them. There was no sense of her passing moral judgments on anything I said.
Visited September 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. I would like to begin by offering condolences on the sad death of your husband and thank you for taking the time to comment on our services at such a difficult time. In spite of the sad circumstances I am pleased to hear that you found the therapy you received to be helpful and that the counsellor was so supportive. It is always a pleasure to hear such compliments about our staff and I will ensure that this is shared with the service. I hope that the advice you received from the counsellor has continued to be helpful and I would like to wish you well going forward. Kind regards Jane
Provided by Care opinion
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Review titled Great help
Rated 5 stars out of 5
by Steve - Posted on 11 October 2022
The hole esperance was really really helpful the person that helped me sort my head out was amazing thank you
Visited August 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. I am pleased to note that you had a positive experience of our services. Many thanks for taking the time to inform us of this and I would like to wish you well in your recovery going forward. Kind regards Jane
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Lisa fisher - Posted on 10 October 2022
I came to uplift with agoraphobia and was very sceptical on how someone would be able to help me but gave the service a go ... wow ... how wrong was i !!!! The therapist i was given was awesome ! She totally helped me not only understand my fears but helped me learn how to start dealing with them ! Regular sessions are a must and not only did i look falward to them , i was eagerly waiting to share my progress ! I have a long way to go but i now have the tool kit in my head that i need to conquer my fears and have already made huge progress . I highly recommend uplift .
Visited August 2022
Review titled Sutton Uplift
Replied on 11 November 2022
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust. Many thanks for taking the time to share your experience with us, I am so pleased that it was such a positive one. I will ensure that this is shared with staff in the Uplift Service as it is always such a pleasure when a patient has such a positive experience. Kind regards Jane
Provided by Care opinion