Stockbridge Village Health Centre
Waterpark Drive, Liverpool, L28 3QAContact details and opening times
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Reviews
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Review titled Awful practice!!!!
Rated 1 star out of 5
by Bob - Posted on 31 May 2024
Staff r horrible receptionist think they r doctors argue with u then have cheek to tell you not to speak in a tone with them! Doctors tell u they can only see u for one thing prescribe u medication then don’t actual give you it! Never the same doctors there! It’s like trying to see got to get an appointment! Being told you have an infect over phone but they need to see u first to be told but u will have to go a n e or walk in to get seen to after waiting all day for a phone call off them! Am always ending up in hospital because they miss diagnose you or won’t even see you! Never having an emergency appointments. Being told they have no appointments then ring 111 n they get u an appointment straight away with them! Certain individual staff one in particular called with a bun in her her constantly shout at u n then makes out ur the one speaking to her in a horrible manner! Being refused ur repeat prescriptions then having receptionist asking wot u need them for it’s none of their business! Place needs shutting down!!
Visited May 2024
Stockbridge Village Health Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Bob - Posted on 26 March 2024
Absolutely a shame receptionist argue with you thinking they doctors, made out am a hypercondriact! The phone systems don’t connect till after 8am. Can’t make econsult has I’ve been blocked off it! Ended up in An E told me nothing was up all in my head n I ended up with really really bad infection! Really wouldn’t recommend them to anyone! My son got told nothing was up ended up in hospital with really bad infection after an X-ray they cud see it but they sed they couldn’t hear anything’s he was fine was a nasal drip!
Visited March 2024
Stockbridge Village Health Centre has not yet replied.
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Review titled Impossible to book an appointment - they don't care.
Rated 1 star out of 5
by Luigi - Posted on 03 July 2023
I made contact with the practice on the 14th, 15th, and 16th of June via telephone, and on each occasion, I was informed that no appointments were available and that the only way to book was through Patches on the website. However, whenever I attempted to book through Patches, around 6 a.m., the system was closed, and no online appointments were accessible. Consequently, I ended up at the A&E department, where they discovered that the pain in my leg was, in fact, a case of deep vein thrombosis (DVT). The most recent incident occurred this morning, 03/07/2023, when I logged onto the website at 6 a.m., only to find that all slots were already closed and no appointments were available. I then called their phone number at 8:30 a.m., and after 19 unsuccessful attempts and a 28-minute wait, my call was eventually answered. I was informed that no appointments were available. When I inquired about the complaint procedure, I was told that it had to be done in writing and submitted at the main reception, which I find completely unacceptable in 2023. I am currently on crutches, making it extremely difficult for me to physically visit the location to submit a complaint.
Visited July 2023
Stockbridge Village Health Centre has not yet replied.
Information supplied by Mersey Care NHS Foundation Trust