Steps 2 Wellbeing (Bournemouth and Christchurch) - Ratings and reviews
Reviews
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Review titled So greatful for what they do
Rated 5 stars out of 5
by Diana - Posted on 02 August 2023
I contacted the service when i became a single mom with a 6 months old baby and the pain i was going through was enormous, leaving me crying nights and days and wasn’t able to see anything positive around me anymore. They not only prioritised me and booked me in as soon as possible, but my therapist was great! I was encouraged, showed coping mechanisms and also i self-descovered myself. My last session with them was eyes opening and made me think of how i can improve my whole life my making some small changes to myself. I would recommend the service to anyone who experience depression.
Visited August 2023
Review titled Steps 2 Wellbeing (Bournemouth and Christchurch)
Replied on 07 August 2023
Dear Diana, Thank you very much for taking the time to share such fantastic feedback with us. We are very pleased to hear that your experience with Steps 2 Wellbeing (Bournemouth and Christchurch) was a positive one. I have passed your lovely comments on to the Service Lead. Many thanks Dorset Healthcare Patient Experience Team
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
It’s absolutely a disgrace , it’s shambles , I have been waiting of over a year and they said it be 6months I’m not going nor doing this again . It’s absolutely atrocious.
Visited August 2023
Review titled Steps 2 Wellbeing (Bournemouth and Christchurch)
Replied on 25 August 2023
Dear Anonymous, Thank you for getting in touch and for sharing your feedback. We are sorry to hear about your negative experience of our service. Our wait times for treatment start from only a few weeks for group based interventions and currently, none of our individual waiting lists are over a year long, so we are concerned to read your comment. At Steps2Wellbeing, we are always working to improve access to our services through developing a range of innovative treatment options. Your feedback is very important to us, as it helps us to improve the care that we offer to our patients. We are sorry to hear that your experience has not been what we would want for our clients. Please contact Steps2Wellbeing directly, so that we can look into your feedback. You can reach us by calling 0800 484 0500 or emailing us at dhc.s2w.urban.admin@nhs.net. You can also access Dorset HealthCare’s Patient Advice and Liaison Service (PALS), for free, confidential support to sort out any concerns you may have about the care we provide. You contact them via email at dhc.pals@nhs.net or by calling 0800 587 4997. To find out more, please visit the website at: Dorset HealthCare :: Advice and support (PALS) Rachael Feltham Service Manager Steps2Wellbeing
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
Dissapointing , humiliating , not trust left for this organisation. They have No respect for appointments given by themselves, no respect for clients , for their details , for their needs. They do not reply to email, they ignore any respectful request of having details removed. It does not appear a safe place , based on their way of ignoring and making people feel insignificant. I regret coming across with this organisation, and I find their ignorance insulting .
Visited April 2023
Review titled Steps 2 Wellbeing (Bournemouth and Christchurch)
Replied on 26 May 2023
Dear Anonymous, Thank you for taking the time to provide us with your feedback and comments. We are sorry that your experience with our service has not been positive. At Steps2Wellbeing, we place patient care at the forefront of everything we do to help people improve their mental health and well-being. We understand that reaching out for help can be challenging, and we are deeply sorry if our service added to your distress. Based on your feedback, it is clear that we fell short of meeting your expectations. If you want to discuss your experience, our Patient Advice Liaison Service can help you with any advice and support. You can contact them via email at dhc.pals@nhs.net or by calling 0800 587 4997. Thank you again for sharing your feedback with us. We are committed to continuously improving our service and ensuring every patient receives the care and support they need. Kind regards, Denise Mein Service Lead