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Staplehurst Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Reception staff unhelpful and rude.

    Rated 1 star out of 5

    by Anonymous - Posted on 13 March 2023

    Reception staff rude and unhelpful. You want to know why the A&E services are overwhelmed is because the GP’s can’t seem to help at short notice when you’re in pain and in need of help.

    Visited March 2023

    Report as unsuitable

    Review titled Staplehurst Medical Centre

    Replied on 15 March 2023

    Dear Anonymous, Thank you for your concerns. We would ask that you contact the GP surgery directly and ask to speak to the practice manger. Kind Regards PALS Kent Community Health

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  2. Review titled COVID vaccinations by rude dismissive staff

    Rated 1 star out of 5

    by Anonymous - Posted on 21 August 2022

    On arrival I explained to the vaccinator that I had concerns over the vaccine and have a long list of allergies. I asked if there was an EpiPen present as I have anaphylaxis for other medications. The vaccinator rolled her eyes at me and rather than getting an EpiPen went to get who I assume to be the senior nurse. No introductions were given and I was again asked why I wanted to know if an EpiPen was present. I explained that I had medicinal anaphylaxis but do not have an EpiPen as there are avoidable (in my GPs opinion). I was then flippantly told they can't be serious then. Given my last vaccine cause localised swelling I asked to go in the other arm to which both present again rolled their eyes and made dismissive sounds followed by the senior nurse saying 'well it's your body'. Unfortunately neither of the staff understood that I come from a clinical healthcare background and my wife who was also present is a paramedic. The attitude shown was at best dismissive, at worst a form of bullying and should not be tolerated by anyone. Just because they are either poorly trained or lack enthusiasm does not dictate that this is the way they should behave.

    Visited August 2022

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    Review titled Staplehurst Medical Centre

    Replied on 16 November 2022

    Hello anonymous Thank you for your feedback. We are sorry for your experience receiving your COVID vaccination. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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