St Andrews Centre - Ratings and reviews
Reviews
-
Review titled Serious overhaul needed
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
I attend the blood taking service on a regular basis. There has been no receptionist for years, leaving the phlebotomists to attempt to take blood and man the reception desk. Today I waited around 15 minutes standing in corridor to be checked in. About 8 people in queue with me, many with sticks and unable to stand for so long. In addition the building is in a dreadful state - hardly the setting for a healthcare service. Open cleaning cupboard next to reception is dreadfully dirty, walls scuffed everywhere. Please can the head of this service come and look at the state it is in. The phlebotomists are lovely but I feel for them having to work in this environment.
Visited August 2023
St Andrews Centre has not yet replied.
-
Review titled Poor patient service
Rated 2 stars out of 5
by Anonymous - Posted on 05 June 2023
Been ringing all day at different times nobody answers phone. Needed information on patient appointment
Visited June 2023
St Andrews Centre has not yet replied.
-
Review titled No answer all day
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
Just echoing previous reviews, I rang from 08:30 - 15:00 a total of 53 times and no one picked up the phone. I'll now have to take time off work to go there personally to book my X-ray, very frustrating.
Visited May 2023
St Andrews Centre has not yet replied.
-
Review titled Kindness is free
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Be kind - you don’t know what people are going through in their life. Especially at a blood test centre you would assume to work there you would understand peoples struggles & worries. Some people skills training needed here - For the receptionist & the phlebotomist that I saw. Not the first time I’ve experienced this here, hence this review. Rudeness is so unnecessary & can make a huge difference to someone’s day. Hopefully they read this & start being nice to everyone that comes to this blood test centre!
Visited April 2023
St Andrews Centre has not yet replied.
-
Review titled Poor customer service
Rated 2 stars out of 5
by Eamonn Mccormack - Posted on 31 March 2023
I attended the hospital for a blood test admittely I had my blood test out of area as I work in billicray.i found the receptionist very rude and arrogant also the person who took my blood was abrupt and rude.i was told as I had my blood test out of area after the person who took my blood they shouldn't have taken my blood test there and I would have to wait at least 6weeks for my result.I so hope my blood test don't come back life or death is this good practice.i work for the NHS myself
Visited March 2023
St Andrews Centre has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Simon - Posted on 28 February 2023
After 5 days of calling Basildon Hospital to try and get an x ray with no luck - I called and spoke to a lovely person who immediately looked up availability and booked me in. Thank you.
Visited February 2023
St Andrews Centre has not yet replied.
-
Review titled First class
Rated 5 stars out of 5
by Angela Wilcox - Posted on 06 February 2023
Called to book chest X-ray after spending several hours trying to get through to Basildon MSK dept. Call answered promptly and X-ray booked within one minute by a delightful lady. Thank you
Visited February 2023
St Andrews Centre has not yet replied.
-
Review titled No-one answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
No-one is there to answer phone. It cuts off after a standard no of rings each time. Poor Poor service. (I'm not blaming staff but the Health Service needs a huge shake up.)
Visited February 2023
St Andrews Centre has not yet replied.
-
Review titled Rude, abrupt and Unprofessional
Rated 1 star out of 5
by G Falco - Posted on 18 January 2023
I went there today for an urgent blood test. The clinic is over 9 miles away. I was late as I could not park. I was told I had to rebook even though they were running late anyway. Receptionist very rude, abrupt and unprofessional trying to belittle me in front of all the waiting patients. Firstly she never liked the form as it printed in black?? A form from the doctor and then refused to let me have my “urgent “ blood test. Don’t work in a place dealing with people if you are unable to deal with the public. I am a pensioner and having to drive 25 minutes to the clinic is not ideal but then being refused to be seen is disgusting. I will not be back and will not recommend your clinic. It is a disgrace!!
Visited January 2023
St Andrews Centre has not yet replied.
-
Review titled Hostile reception
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
The receptionist, bearing in mind I didn’t know the process, was rude, obstructive, short tempered and hostile. The doors to the centre obviously are faulty and instead of acting professionally she started to vent and get angry at her customers. I wish I had recorded my experience, it was unreal. This is the first time in my life I’ve written a negative review online, Basildon hospital for me in future for sure.
Visited November 2022
St Andrews Centre has not yet replied.