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Springhill House - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Contact problems

    Rated 2 stars out of 5

    by Anonymous - Posted on 12 December 2023

    I rang today for new domes and batteries, the number I normally use said I couldn’t be connected, I rang Audiology Dept Scarborough. Was given an alternative number, when I rang I was told I couldn’t be connected. I have no way of getting my replacement equipment I need. I only ever ring every 4/5 months as I normally received enough batteries for 6 months. This is the number I have been using foe numerous years. What I do next I have no idea, perhaps they have already closed for Christmas.

    Visited December 2023

    Report as unsuitable

    Review titled Springhill House

    Replied on 15 December 2023

    Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

    Report as unsuitable

    Provided by Care opinion

  2. Review titled Unable to contact via phone or email

    Rated 5 stars out of 5

    by Patricia ann hamilton - Posted on 02 May 2023

    Trying numerous times to contact the clinic by phone it it always engaged tried email but as usual no reply

    Visited April 2023

    Report as unsuitable

    Review titled Springhill House

    Replied on 02 May 2023

    Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

    Report as unsuitable

    Provided by Care opinion

  3. Review titled Excellent response from Audiology dept.

    Rated 5 stars out of 5

    by Margaret Potter - Posted on 10 February 2023

    Caring attentive experience when hearing was lost.Solution found and hearing aids adjusted to fit and function fully and comfortably.

    Visited February 2023

    Report as unsuitable

    Review titled Springhill House

    Replied on 13 February 2023

    Thank you for your kind words regarding the care you received from the Audiology Department. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me

    Report as unsuitable

    Provided by Care opinion