SpaMedica Truro
Ground Floor, High Water House, Malpas Road, Truro, TR1 1QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unlike the first the second was not good
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2025
I was not asked or told that the surgery would be by a trainee. The procedure was uncomfortable bordering on painful but when the surgeon said ‘no, don’t do that’ it was scary! The surgeon then took over as the trainee didn’t seem able to complete a task. The whole procedure took 35 minutes against 15 for the first. If I had a third eye it wouldn’t be done here.
Visited April 2025
SpaMedica Truro has not yet replied.
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Review titled excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2025
having received a pre op assessment which was excellent and 2 weeks later my actual eye operation i can only highly praise all the staff for their care and kind ness throughout the process
Visited April 2025
SpaMedica Truro has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
I am sure, as many who are pending this procedure, there will be anxiety and apprehension. I would like to praise all staff encountered from my initial assessment appointment, to yesterday when I visited for the procedure. The building and all rooms are clean and staff are welcoming from initial reception, to offering drinks in a friendly manner, to inviting you to the various stages of assessment. There is a little waiting between the assessment methods but all staff introduce themselves and appeared to have a genuine understanding and empathetic approach to put you at ease; they explain all the stages and you are invited to ask any questions you may have. On initial assessment completion, you are provided with available dates to complete the procedure. I arrived for the op and was again greeted with a friendly approach. Like many others whom I spoke to during the waiting stages, I was slightly anxious of the unknown but all staff were informative, extremely chatty; put you at ease and displayed empathy and encouragement in a welcoming manner. I was introduced to the operating team who also invited any questions or concerns I may have and would just like to say what a great team you all are. I believe you are providing a great service and deserve praise and recognition for your professionalism. Many thanks for all your support, I would highly recommend your service and team.
Visited April 2025
SpaMedica Truro has not yet replied.
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2025
Not a good experience. There was a trainee with the surgeon. I didn't mind this as I had been told, rather than asked, that she would do the last stage of the operation . She was put in at the very start. Several times the surgeon had to take over as she seemed unable to do what was required. This caused the procedure to take much longer. My first cataract was done at Probus. It was a very quick, calm and peaceful experience. This time there was a loud running commentary and the whole thing felt out of control. I'm glad it was my first cataract operation as I wouldn't be going back for a second.
Visited March 2025
Review titled SpaMedica Truro
Replied on 15 April 2025
Dear Patient, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, please contact our Patient Feedback Team with your full name, date of birth, and the hospital where you were treated by emailing feedback@spamedica.co.uk or calling 0330 058 4280. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. The SpaMedica Team
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Review titled Brilliant Service
Rated 5 stars out of 5
by Dee Edwards - Posted on 04 April 2025
My visit to SpaMedica was outstanding in every way, from my referral appointment to the day of my surgery. The atmosphere was relaxing and extremely well organised. Every member of staff were so friendly & courteous. A member of staff offers you a hot drink on arrival, which was well received. My appointment after my referral was only a two week wait, away, unbelievable! All the staff made you feel very relaxed & every process was explained clearly. The procedure itself was quick and painless. I cannot commend the staff at Truro high enough. They were amazing.
Visited March 2025
SpaMedica Truro has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Jacqueline Fletcher - Posted on 26 March 2025
I had my first eye operation in December and I was very nervous. The whole experience was very professional, friendly and relaxed and I would definitely recommend. At my second eye operation I had the same experience. The operations were very quick. Many thanks again for your great work!
Visited March 2025
SpaMedica Truro has not yet replied.
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Review titled So Professional
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
To say I was terrified before the surgery would be understating it. On arrival I was met by a friendly team of receptionists who quickly put me at my ease. The whole procedure was friendly, polite and very quick. I will certainly not be frightened when the other eye is done.
Visited February 2025
SpaMedica Truro has not yet replied.
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Review titled Very Professional
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
I visited initially for a pre-assessment, another assessment in January, then finally for an operation in February. Each time everyone was warm, friendly, accommodating and professional. All staff introduced themselves and made me feel at ease. The waiting rooms were clean with free tea, coffee, water and biscuits available. The toilets were spotless. I am more than happy to return for my 2nd operation.
Visited February 2025
SpaMedica Truro has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Clarice Lewis - Posted on 28 February 2025
The whole experience was so professional all members of staff were helpful friendly and kind thanks to all Staff they were brilliant
Visited February 2025
SpaMedica Truro has not yet replied.
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Review titled Cataract surgery that was clear all along
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2025
Cataract surgery - every stage explained, care shown throughout, a series of steps to reassure (e.g. the risk of operating on the wrong eye minimised by being repeatedly asked the question ). It feels slick here but with the right level of care and compassion.
Visited February 2025
SpaMedica Truro has not yet replied.
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