Spamedica Dalston
Playle House, 22 Tottenham Road, London, N1 4BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really good experience
Rated 5 stars out of 5
by Lawrence Normand - Posted on 19 March 2025
The organisation is very impressive, and every step of the way went smoothly. This is in contrast to the sometimes rackety organisation of NHS hospitals. The staff there were universally friendly and helpful, and all knew what they were doing. Again, in the regular NHS staff can be more interested in each other than the patient, or themselves suffering from the hospital's poor management. The clinic was spotlessly clean in every area, and I encountered the cleaning staff working to keep it hygenic and clean. Impressive. The patients are on a conveyer belt, and that's fine, and the important thing is that the process works smoothly, and that at each stage we're still treated respectfully as human beings. And this was the case. I would worry that for staff working on a conveyor belt becomes boring, and they start to treat patients without caring about them. That's a challenge, to ensure that the staff stay interested despite the conveyor belt.
Visited March 2025
Spamedica Dalston has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Elizabeth Heirs - Posted on 06 March 2025
All my interactions on my two visits to Spamedica Dalston plus the telephone communications I had with their head office have been excellent....the staff and the the clinic are 1st rate
Visited March 2025
Spamedica Dalston has not yet replied.
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Review titled Place of heaven
Rated 5 stars out of 5
by Mohamed bencharef - Posted on 10 March 2025
Im so pleased about the high quality service starting from thn e icon of the receptionist ,nup to all the nurces and the sergeant ,the atmospher cleanles ,im so happy to be one of your passion thank you so much.
Visited March 2025
Spamedica Dalston has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by C Perez - Posted on 01 April 2025
Fantastic service from the receptionist to the surgeon. Everyone put me at ease and the procedure went very well
Visited March 2025
Spamedica Dalston has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anceicao Afonso - Posted on 07 April 2025
First of all the clinic staff was very good and my surgery went very well and Doctor and nurses were very good Kind regards Thank you so much
Visited March 2025
Spamedica Dalston has not yet replied.
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Review titled Surgeon 3 hours late to work
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2025
The Nurses and admin team are lovely. However when the operating surgeon arrives over 3 hours late to work and does not even apologise to a single patient for being late and does not even have the courtesy to tell his staff he will be late it is disgraceful and disrespectful. Patients are anxious and scared to have a surgical procedure. We arrive at 8am and have to wait for the surgeon to arrive in the building at 11am and not even start operating on the first patient until much later. He then proceeds to rush the Nursing staff who were completely professional, hard working and kind. Consultants like this give the service a bad reputation. I was disgusted by his attitude and disrespect to his colleagues and patients. I would not recommend him as a clinician or as a senior member of staff in an otherwise lovely place of work. The cleaner was so thorough and dedicated. The ethos of all other staff members is not coincident with the ego and disrespect of the surgeon.
Visited February 2025
Review titled Spamedica Dalston
Replied on 18 February 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, we would be grateful if you could send us a private message with your full name, date of birth, and details of the hospital where you were treated. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. Please don’t hesitate to email feedback@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help.
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Review titled Impressive treatment
Rated 5 stars out of 5
by Faye - Posted on 18 February 2025
I was very impressed by the efficient and pleasant manner my laser appointment was dealt with. I feel truly grateful. Thank you.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Just Fantastic
Rated 5 stars out of 5
by Margaret Morrissey - Posted on 11 February 2025
Had both cataracts done ,so I’ve had four visits to this clinic. Can only say that “from the reception staff to the surgeons ,it was fantastic Everyone was so kind and welcoming. They made you feel at ease, which is so important. The place is spotless and tea and coffee facilities , very good. So the biggest “ Thank You“ to everyone.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Cataracts
Rated 5 stars out of 5
by Alec mutter - Posted on 04 March 2025
From the outset from 1st appointment to procedure to follow up I could not fault them They were friendly sympathetic explained every stage of the process Very good staff And coffee was good.
Visited February 2025
Spamedica Dalston has not yet replied.
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Review titled Excellent Complex Surgery
Rated 5 stars out of 5
by Jeff Curtis - Posted on 16 January 2025
The whole process, from start to finish, was professional and efficient. I was particularly impressed by the surgeon who operated on my eye, given that it required complex surgery. Her skill and manner was appreciated.
Visited January 2025
Spamedica Dalston has not yet replied.
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