Spamedica Colchester
100 The Crescent, Colchester Business Park, Colchester, CO4 9YQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Easy Parking
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2024
Rather long and seemingly unnecessary waiting in between tests, otherwise, apart from one member of staff, everyone very nice, helpful and made you feel at ease. The member of staff that didn't fit this profile, the lady who did the eye tests before seeing the Optometrist, had no rapport with patients at all. She did not address the patient directly and everything seemed to be a tedious chore for her. Bearing in mind that the majority of patients would probably be elderly and nervous, what they need is kindness and understanding and to feel cared for. All I can say is this lady really needed a personality transplant or change her job. She certainly let the team down.
Visited June 2024
Review titled Spamedica Colchester
Replied on 29 July 2024
Dear patient, thank you for your kind comments about our staff. We apologise that your waiting time was longer than anticipated, as you can imagine, we see many patients every day and so our hospital team can get very busy. As for the member of staff you have mentioned, patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. if you would like to take your complaint further, you can email our feedback team directly at feedback@spamedica.co.uk and include your full name, date of birth, name of the hospital where you were treated and a detailed description of your issue. Many thanks, The SpaMedica Team.
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Review titled Cataract surgery
Rated 5 stars out of 5
by Linda Mancinelli - Posted on 09 May 2024
Excellent service and very friendly staff would highly recommend it from referral to procedure very quickly expedited thank you very much for a great service
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Hi Linda, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Great practice
Rated 5 stars out of 5
by Lauren Baldock - Posted on 31 May 2024
Quick service, both my eyes were operated on within a few weeks. I was very nervous but everyone smiled and encouraged me to make it a positive experience. And I have fantastic eyesight now. Thank you.
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Hi Laureen, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Brilliant
Rated 5 stars out of 5
by Josephine - Posted on 25 May 2024
I was very nervous but everyone was so kind and understanding. It was a calm and friendly environment and I was reassured a Throughout. Thank You All.
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Hi Josephine, we’re delighted to hear that you had such a positive experience at SpaMedica and that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled First class!
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
From the optician’s referral 9 days ago, to pre op assessment 4 days later, I received cataract surgery today. The staff were personable but professional. The clinic was spotlessly clean and I was seen to in a timely matter on the day of my procedure. Would recommend!
Visited May 2024
Review titled Spamedica Colchester
Replied on 06 August 2024
Dear patient, we’re delighted to hear that you had such a positive experience at SpaMedica and that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2024
Having had the cateract on left eye removed in March 2024, the experience and staff at my most recent surgery were outstanding. The Surgeon, operating staff, admin and everyone within the facility were truly outstanding. Everyone was welcoming, extremely curious and kind. I felt at easy throughout the procedure and assured by the surgeon and theatre staff. The nurses who discharged me were lovely too. Thank you everyone.
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Dear patient, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Very efficient, spotlessly clean.
Rated 4 stars out of 5
by Tricia Arnold - Posted on 17 June 2024
I found everything was like a breath of fresh air, staff at reception kind, put you at ease. Nurses same Doctors explaining procedure.
Visited May 2024
Review titled Spamedica Colchester
Replied on 05 August 2024
Hi Tricia, thank you for your kind comments! We're so pleased you had a good experience and are enjoying your new improved vision. Thanks, SpaMedica
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Review titled Good experience
Rated 5 stars out of 5
by Anne Hassan - Posted on 11 June 2024
Had both cateracts done at Colchester Spa Medica each time was a good experience from the moment you walk in and leave painless procedure and a great set up l was explained everything as we went along eye surgeon was excellent making sure l was comfortable and okay throughout procedure eyesight now is brilliant thankyou Spa Medica and the team
Visited May 2024
Review titled Spamedica Colchester
Replied on 06 August 2024
Hi Anne, we’re delighted to hear that you had such a positive experience at SpaMedica and that you’re enjoying your much-improved vision. We really appreciate your kind comments about our staff and facilities. Wishing you all the best for the future, The SpaMedica Team.
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Review titled Cataract surgery
Rated 5 stars out of 5
by Denise Mann - Posted on 17 May 2024
From start to finish revived the best care possible,staff were great friendly yet very professional.the surgery itself was fantastic,would recommend to all
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Hi Denise, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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Review titled Calm Atmosphere
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
The staff are welcoming at the reception area of the Clinic which immediately puts one at ease. The surroundings are pleasant and very clean. Music is playing and drinks are available for those accompanying a patient. My experience as a patient was very good. The nursing staff were kind and efficient and the surgeon skilful and reassuring. I am very pleased with the outcome.
Visited May 2024
Review titled Spamedica Colchester
Replied on 27 August 2024
Dear patient, we’re glad our team took good care of you and that your cataract surgery went well. Comments like this help to reassure other patients who are feeling nervous about their surgery, so thank you for taking the time to share your experience. With best wishes, The SpaMedica Team.
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