Spamedica Colchester
100 The Crescent, Colchester Business Park, Colchester, CO4 9YQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Spamedica Colchester.
Reviews
-
Review titled Excellent care from all of the staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2025
My mother had a cataract operation. From her initial first assessment to the actual preceedure she was treated with the upmost care and nothing was too much trouble. Her initial nerves soon went after the reassurance of the staff and all of the information she was given. The place was very friendly and spotlessly clean. I was also treated very well as a family member and they made sure I was happy, too, and understood what would be happening. I have no hessistation in recommending Spa Medica Colchester.
Visited May 2025
Spamedica Colchester has not yet replied.
-
Review titled Single Eye Cataract Surgery
Rated 5 stars out of 5
by Paul - Posted on 14 April 2025
A first-class experience. The team were very calm, professional and friendly, and worked very well together. The pre-op measurement process was hampered by some equipment issues, but the team worked together to resolve them and achieve a good result. The theatre and discharge team were all really good, talking me through the process and allaying my nervousness. All in all, the whole experience was as good as it possibly could be.
Visited April 2025
Spamedica Colchester has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2025
Excellent service from initial appointment to surgery, all staff kind, considerate and helpful, would definitely recommend SpaMedica.
Visited April 2025
Spamedica Colchester has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Richard West - Posted on 05 May 2025
I was very very surprised at the staff at the clinic. They were so friendly and professional. From the very beginning to get my eye assesment the team were friendly and helpful. The Cataracts surgery was so quick and I was so pleased with the results. It is so nice to know that there are clinics like this on the NHS from the receptionist's, Nurses and Doctors. Thankyou all for a First Class Service. Kind Regards-Richard West
Visited April 2025
Spamedica Colchester has not yet replied.
-
Review titled Top Team
Rated 5 stars out of 5
by Michael Parr - Posted on 01 May 2025
I was so impressed from the beginning with Spa that a friend arranged to have his treatment carried out Colchester. My surgery was performed to a high standard by competent and caring staff, the staff at every level from janitor to transport have all bought into that high standard of care. At the four week check it was felt a further four weeks of treatment was required as there was a possibility of infection showing on the scan. “Could you check the pre-op scan to see if that area was there before?” I was told I hadn’t had a scan pre op, which I’m certain I did. In general discussion with one member of staff they admitted some times the scans didn’t get “saved” So back we trot after another four weeks of treatment to be told they were still concerned about any possibility of an infection, so another four weeks of drops. I have absolutely no criticism of this need for caution and if on the 14th May, they say “ Sorry Michael” then so be it. Another slight issue is for those using the transport, as I was on that list, it meant my next review date would have been the 5th June I opted to make my own travel arrangements bringing the date forward to 14th May. I was told that because I was making my own travel arrangements I was being removed from the “ requires transport” list and would have to make my own arrangements in future, when I said that they hadn’t done that previously when we cut down the gap between appointments. My problem is, from initial contact through to first surgery the service was so good so efficient I was imaging both eyes now done and getting on with life, perhaps you raised my expectations a little too high. So after the 14th I’m hoping it’s time to think about those new glasses!
Visited March 2025
Spamedica Colchester has not yet replied.
-
Review titled Outstanding practice
Rated 5 stars out of 5
by Mrs M Holmes - Posted on 03 April 2025
All the staff , right through from Reception staff , Pre assessment staff , all vision test : eye diagnostic staff , Optometrist and of course the skilled surgeon and his team at the final stage of surgery were simply first class . The after care was equally professional. The information provided via text, email and the Spa Medica Booklets were so helpful and answered all my questions and reduced any anxiety . I would highly recommend having Cataracts removed at this practice.
Visited March 2025
Spamedica Colchester has not yet replied.
-
Review titled Divided opinion
Rated 3 stars out of 5
by Anonymous - Posted on 17 March 2025
This visit was my second cataract procedure at this clinic. After the first procedure back in September 2024 I would most have certainly recommended this clinic however my second procedure in March 2025 was very stressful and now my opinion has changed. Without consultation the procedure was carried out by someone who was being instructed by another doctor, the consequences of this experience left me very anxious. A totally different procedure was experienced by myself.
Visited March 2025
Review titled Spamedica Colchester
Replied on 15 April 2025
Dear, Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. We’re keen to follow this up with the hospital where you were treated so we can investigate what happened and identify any areas for improvement. To enable us to pass your feedback onto the relevant team, please contact our Patient Feedback Team with your full name, date of birth, and the hospital where you were treated by emailing feedback@spamedica.co.uk or calling 0330 058 4280. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management. The SpaMedica Team
-
Review titled Great service
Rated 5 stars out of 5
by Pamela Pether - Posted on 17 March 2025
I attended for my cataract assessment just 2 weeks ago and had my cataract procedure on Saturday 15.03.25. Everyone I come into contact with was very kind and professional. The process from referral to procedure was very smooth. Very convenient to have this clinic in Colchester. Thank you to everyone at Spamedica.
Visited March 2025
Spamedica Colchester has not yet replied.
-
Review titled Caring practice
Rated 5 stars out of 5
by Brian Porter - Posted on 27 March 2025
The Spa Medica clinic in Colchester Is well organised, adequately staffed and above all very clean throughout. All the staff, from cleaners to consultants and surgeons, were friendly and welcoming. Although the clinic was quite busy at the time of my visit all patients were seen in what appeared to be in the right order. Information given to me at the clinic was clear and understandable as was signage throughout the building. I look forward to returning in a few weeks' time for my check-up and hopefully soon after that having the same procedure on my other eye.
Visited March 2025
Spamedica Colchester has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by John Herd - Posted on 03 March 2025
From the moment we walked through the door right up until we left the service and experience was impeccable. Everything was explained clearly and all staff were very reassuring. Highly recommended
Visited February 2025
Spamedica Colchester has not yet replied.
Information supplied by Spamedica