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Skelmersdale Walk In Centre - Ratings and reviews

Reviews

Displaying 1 to 4 of 4

  1. Review titled Feeling better

    Rated 4 stars out of 5

    by Anonymous - Posted on 12 January 2024

    I came with numerous symptoms and was very unwell. It did take over 4 hours plus to get seen but the nurse practitioner was brilliant. I was sent away with my prescription and some care advise, can’t tell you how much better I am today. Thank you

    Visited January 2024

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    Review titled Skelmersdale Walk In Centre

    Replied on 22 January 2024

    Hello, we are really pleased you have had a positive experience and have taken the time to share feedback. This is not specifically a Lancashire and South Cumbria Trust service, however we may also deliver services from this site. If you wish to provide feedback about an LSCft service, you can contact the PALS team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk or the Patient Experience Team on experience.team@lscft.nhs.uk or call 01772 773 489

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    Provided by Care opinion

  2. Review titled Excellent service

    Rated 5 stars out of 5

    by Jenny - Posted on 01 January 2023

    We were away in Southport when my baby became unwell. I took her to the walk in clinic and was pleasantly surprised by the short wait time and the pleasant staff that we met. The receptionist was friendly, the health care assistant assessed my baby within minutes of being there and then after about an hours wait we saw a lovely doctor. He was very thorough and excellent with my baby. Thank you to all there for all you do. An excellent service.

    Visited January 2023

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    Skelmersdale Walk In Centre has not yet replied.

  3. Review titled Child in pain/ crying

    Rated 2 stars out of 5

    by Anonymous - Posted on 20 March 2023

    Visited with my child who Is 9. He had been ill with a very bad cough, earache pain and a viral wheeze (he is a very bad asthmatic). Went into the reception, gave details and asked to take a seat. Estimated time to be seen was 4hrs. This was obviously a very long time for anyone/ child or adult but especially hard when the child is on the autistic spectrum and is in obvious pain. Was triaged within around 20 mins where we explained the problem and my child explained how much pain he was in due to his ears. Told to take a seat within waiting room again. For the next 4 hours I can only describe it as such an upsetting experience. My poor child cried for almost the whole time we where there (which turned out to be just over 5 hours) he was in so much pain with his ears . The only time he wasn't crying was when we was asleep! Despite numerous pleas for help to be seen sooner as my child was in pain it fell on deaf ears (pardon the pun). Comments where even made by other patients regarding how my child was obviously in need of being seen in a more timely manner. When we did get in I will say that the lady we saw did an excellent job of quickly issuing antibiotics due to a very bad chest infection and 2 puss infected ears and a burst eardrum! No wonder my normally brave 9yr old was crying. I realise that staff and the NHS are very underfunded. I realise the staff are trying there best but I would ask that sometimes a little common sense should come into play. We should not be expecting any child to sit for over 5 hrs crying in pain! I would also love to also see more understanding in the setting on how difficult it is for a child with ASD or any other learning difficulty to sit in a busy enviroment (in pain) for that amount of time

    Visited December 2022

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    Skelmersdale Walk In Centre has not yet replied.

  4. Review titled Appalling service

    Rated 1 star out of 5

    by Tax payer of Skelm - Posted on 04 June 2022

    I couldn’t get my blood taken at the doctors because they couldn’t get the vein. I was told me to go the walk in the next day. I phoned that night and asked if it would be ok, they said yes so long as I was there for 0800, anyhow I was turned away because I was number 11. I was told to go to Ormskirk hospital, they didn’t check I had the means to get there, I said if I go there will they turn me away. They said no, no empathy and turned my request for help into “don’t be having a go at me”, I went to Ormskirk guess what, they don’t take blood on a Wednesday. Thanks for your total lack of empathy, compassion and understanding. Thankfully, at Ormskirk common sense was applied they evidenced everything they should have, they should be so proud of Ormskirk and ashamed of The walk in at Skelmersdale Please provide Skelm with some common sense, initiative and compassion in her next training session xx

    Visited June 2022

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    Skelmersdale Walk In Centre has not yet replied.