Rotherham Community Health Centre - Ratings and reviews
Reviews
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Review titled Not good
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2023
I have called 33 time today 16.05.2023 to change my mum's appointment and the phone is just constantly ringing or it's engage but no one ever answers the phone so as of yet I've not been able to change the appointment which she will not be able to attend when someone else could and I will have to keep trying and if I don't get through the only option left will be for me to go out of my way to go there in person to cancel it so not happy at all
Visited May 2023
Review titled Rotherham Community Health Centre
Replied on 18 May 2023
Hello, my name is Samantha, Head of Patient Experience and Engagement at the Hospital. I am sorry to read of the difficulties you are experiencing in trying to change your mother's appointment. Can I please ask that you contact the Patient Experience Team who will be able to look into this matter further on your behalf. The Team can be contacted in 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion
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Review titled Efficient and Friendly
Rated 5 stars out of 5
by Mr A Jones - Posted on 28 November 2022
The appointment was booked in advance with appropriate reminders sent through. I arrived early and was seen immediately. The nurses kept moving me through the different appointment stages very quickly and zero time was wasted at all. The consultant seen at the end was the most polite and pleasant man and is what prompted me to come and look where I could leave some feedback. In terms of the level of friendliness, politeness and professionalism of staff throughout, the receptionist I’d give a 7/10, the nurses an 8/10 and the consultant a 10/10. If all my NHS interactions were like this I’d be really impressed and happy with it!
Visited November 2022
Review titled Rotherham Community Health Centre
Replied on 07 December 2022
Hello my name is Samantha and I am the Head of Patient Experience for Rotherham Hospital. Thank you for taking to time post your positive comment on NHS UK. Your feedback is truly appreciated. If you are able to advise me which department this was, I will make the team aware of your positive experience. Kindest regards Samantha
Provided by Care opinion
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Review titled Poor Customer Service
Rated 1 star out of 5
by Mrs Oliver - Posted on 13 October 2022
Hello I am an 84 year old pensioner I had an appointment for8.30am 12th October and arrived ahead of the time required and waited nearly 2 hours to the be told that I could not be seen today and will have to arrange for another appointment in a months time, no explanation given! I have been in tears all day about this experience and totally dissatisfied with the lack of due care and respect shown
Visited October 2022
Review titled Rotherham Community Health Centre
Replied on 17 October 2022
Hello, my name is Samantha, Head of Patient Experience at the Hospital. I am sorry to read of your experience last week. As this is a public website, personal information cannot be shared therefore can I please ask that you contact the Patient Experience Team who will be able to look into this matter further on your behalf. The Team can be contacted on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
Appalling service. I have been trying to contact the community centre uncountable times for the past two hours using two different numbers to rebook my husband’s physio appointment , and frustratingly the phone has been solidly engaged . So extremely frustrating bearing in mind that my husband had previously attended the clinic for his appointment only to be told it was cancelled without notifying him .
Visited July 2022
Review titled Rotherham Community Health Centre
Replied on 29 July 2022
Hello, my name is Samantha, Head of Patient Experience at the Hospital. I am sorry to read of your recent experience. It is always our intention to provide the best service possible and as such disappointing when our services fall below the expectations of our patients. I do hope you were able to speak to a member of staff but if you would like the Patient Experience Team to look into this matter further on your behalf please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 5pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details. Kindest regards Samantha
Provided by Care opinion