Richmond Wellbeing Service - Ratings and reviews
Reviews
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Review titled No help
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I had an assessment phone call in April 2023. It is now 15th May. Have heard absolutely nothing since, so haven't been offered any help. When I phoned I was very depressed. Feel like they don't care. Doctor told me to contact them. I even sent an email asking what was happening but had no response.
Visited April 2023
Review titled Richmond Wellbeing Service
Replied on 22 May 2023
Dear Anonymous My name is Jane and I am one of the Experience and Governance Leads for the Trust, I am sorry that you have not heard anything following your assessment in April. Please contact our PALS line on 0203 513 6150 or email pals@swlstg.nhs.uk and one of my colleagues will be happy to assist you in chasing this up. Kind regards Jane
Provided by Care opinion
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Review titled Don’t go there
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
This service devastated me. In depth assessment which was emotional and difficult - only to be told at the end they do not offer any therapy other than group seminars. It’s a sham service. They have no resource to offer, it’s a slap in the face to people in distress.
Visited March 2023
Review titled Richmond Wellbeing Service
Replied on 04 April 2023
My name is Jane and I am one of the Experience and Governance Leads for the South West London and St George's Mental Health Trust. I am sorry to learn of your negative experience. We would be happy to look into this further for you; if you would like to raise this with our complaints department you can do so by calling 0203 513 6150 or by email to complaints@swlstg.nhs.uk Kind regards Jane
Provided by Care opinion