Rheumatology (Calderdale Royal Hospital)
The Calderdale Royal Hospital, Huddersfield Road, Halifax, West Yorkshire, HX3 0PWContact details and opening times
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Review titled Very poor communication and prescription care
Rated 1 star out of 5
by Alan Sutton - Posted on 13 June 2025
Unable to actually speak to a person, only options are to leave a voicemail on the Rheumatology Nurse line or send an e-mail to the secretaries. Having done both of the above, usually have to wait 24 hours for a response. Recently, having not provided my prescription to my pharmacy company to deliver my injections, despite the secretaries e-mailing to advise the pharmacist had sent the prescription to the provider, after chasing the prescription for 2 days, due to having run out of medication due to delays in my prescription being issued, the prescription was issued with an incorrect date of birth, so the pharmacy company would not fulfil the prescription and deliver my injection pens. The pharmacy company had previously told me on the Tuesday, that my pens would be delivered on the Thursday, having confirmed they had received the prescription from Calderdale Hospital. Had no communication from the pharmacy company and had to chase to find out where the pens were on Thursday afternoon, as I hadn't had any text message to advise of a delivery time, to be told they had sent the prescription back to Rheumatology for reissue with correct date of birth on it, but hadn't bothered to inform me, despite me rearranging meetings, cancelling appointments and then waiting in all day for the delivery to not arrive. Still waiting to here from Calderdale Rheumatology and the pharmacy provider on the Friday.
Visited June 2025
Rheumatology (Calderdale Royal Hospital) has not yet replied.
Information supplied by Calderdale and Huddersfield NHS Foundation Trust