Redcar Primary Care Hospital - Ratings and reviews
Reviews
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Review titled Long waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Very long waiting times was around 10 people in waiting area yet still had a waiting time of 3 hours this was on a Wednesday
Visited April 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Good afternoon, Thank you for your feedback in relation to the issue surrounding waiting times at Redcar Primary Care Hospital. I am sorry you have had cause to contact us about your experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Lovely people
Rated 5 stars out of 5
by Ann towell - Posted on 14 January 2023
Just want to thank the staff and the doctor I saw over this weekend, feeling quite shocked and they were so lovely and supportive, I’m not sure what the future holds but I thank you for your empathy x
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 19 October 2023
Dear Ann, Thank you for your positive feedback in relation to the staff at the Redcar Primary Care Hospital, part of South Tees Hospitals NHS Foundation Trust. In order to pass on your kind comments, we would need to know which department your feedback relates to. If you wish to let us know, please phone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Disgruntled staff
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
After phoning 111 as I couldnt get a GP appointment I was told to take my little boy to Redcar primary care I was met by the member of staff who made me feel it was wrong to bring my little boy there as this was for emergencies . What was i to do, I was worried, Gp reception told me there was no appointments I was advised to ring 111 and I followed there advice . Not the welcome I needed , however my little boy has the episode he has been having that I had been worried about and the nurse witnessed it and agreed something wasn’t right . Urine was checked , and we were advised to get a GP appointment. Felt very deflated and that it was a waste of time , but we were also made to feel that to !!
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 19 October 2023
Good morning, Thank you for your feedback in relation to Redcar Primary Care Hospital, part of the South Tees Hospitals NHS Foundation Trust. I am very sorry for your experience at the Urgent Treatment Centre. If you would like to discuss your concerns, please phone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Louise - Posted on 07 January 2023
I recently brought my elderly aunt to the hospital after a fall which resulted in bruising and a cut finger which wouldn’t stop bleeding All the staff we encountered on the day were excellent, friendly and very patient with her and I would just like to say, Thank You and keep up the great work
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Louise, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Lovely people
Rated 5 stars out of 5
by Ann towell - Posted on 14 January 2023
Just want to thank the staff and the doctor I saw over this weekend, feeling quite shocked and they were so lovely and supportive, I’m not sure what the future holds but I thank you for your empathy x
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Ann, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards, Eve Patient Experience Officer
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Review titled Staff were excellent.
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Attended on 1.1.23 with my son who had a leg injury. Every member of staff who dealt with him were amazing. Made what could have been an utterly miserable experience a lot better! Staff had him at ease & made him laugh a lot which was brilliant to see given he was sat there with a fractured leg. He was shown how to use/wear the compression boot he was given thoroughly & an appointment made with fracture clinic while he was there. Can't praise the staff here enough!
Visited January 2023
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Good afternoon, Thank you for your feedback in which you express your gratitude for the care and treatment your son received from the Redcar Primary Care Hospital. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Great experience
Rated 5 stars out of 5
by Rachel Mason - Posted on 29 December 2022
Attended day surgery clinic and have the utmost praise for all the staff. The professionalism in all roles did not block their friendliness and caring attitude.
Visited December 2022
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Dear Rachel, Thank you for your comments in which you express your gratitude for the care and treatment received from the Day Surgery Clinic at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled Refused to treat - wouldn’t bother attending
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
I attended with severe pain and explained my issues to be told they wouldn’t treat my condition and would offer pain relief only . What a joke . Don’t bother going . Attitude of staff is appalling.
Visited October 2022
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the Redcar Primary Care Hospital. I am very sorry you have had cause to contact us about your poor experience. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
i have never known anything like this is my life it was absolutely disgusting i sat waited for just under 4 hours everyone who came after me when it before me and was gone they was letting people in first who they knew then when i got seen to the women doctor was talking to me like i was stupid she made me feel uncomfortable and like i was nothing she spoke to me like she was above me knowing i’m 17 years old and she didn’t even tell me what was wrong with me i still don’t know now so i need to go to another doctors i really do not recommend this at all this women doctor shouldn’t even be working there it’s absolutely disgusting to be talking and treating patients like that
Visited October 2022
Review titled Redcar Primary Care Hospital
Replied on 10 October 2023
Dear Patient, Thank you for your feedback in relation to the care and treatment you received at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your poor experience, surrounding waiting times and staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Staff went out of their way to help.
Rated 5 stars out of 5
by A Graham - Posted on 10 September 2022
I brought my mum into the walk in clinic after 3 days of no help from emergency dentists and 111. Unfortunately for insurance reasons the staff are unable to treat dental issues. This didn't stop the staff going out of their way to helping out. I would like to say a massive thank you for all the help and support the team provided. It's people like you that still make the NHS a great service in difficult times! My mum got the treatment needed at a & e.
Visited September 2022
Review titled Redcar Primary Care Hospital
Replied on 05 October 2023
Good afternoon, Thank you for your feedback in relation to the Urgent Treatment Centre team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments will be shared with the appropriate staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards Eve Patient Experience Officer