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Prescott House Community Mental Health Team - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Bad Service Overall

    Rated 1 star out of 5

    by Rae - Posted on 13 April 2024

    I have had multiple referalls to Prescott House. All referalls have been rejected and not one reason has been given. I contacted them to be straight forward and ask for the reason as I need a diagnosis. They told me they couldnt find a reason for the rejection on record, told me to ask for another referal. If i do ask for one, this will be my fifth or sixth referal in the past two years and i can imagine it will be rejected again.

    Visited October 2023

    Report as unsuitable

    Prescott House Community Mental Health Team has not yet replied.

  2. Review titled Terrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 26 November 2023

    I have received shocking care from this service. No one answers the phone, workers don't return your calls. The medical team need to involve patients in their own care. During a review I was told that I wasn't answering the questions, I was but sometimes I didn't know the answers. Doctors appointments always make me nervous and being mental health staff they should be aware of that. Instead I was advised I was being obstructive and asked if I wanted to help myself. If I could help myself I wouldn't be there. Sometimes my mind goes blank and I find it hard to think of the answers, but this was seen as I was being difficult. I hated appointments with the psychiatrist and it made me nervous when I knew when my reviews were. I was expected to discuss things that I didn't always understand. I'm not the trained professional here

    Visited January 2023

    Report as unsuitable

    Review titled Prescott House Community Mental Health Team

    Replied on 10 January 2024

    Dear service user I’m sorry to hear you didn’t have a positive experience with our service. I’d be glad to discuss your concerns further and learn how we can improve things for yourself and others. If you’re able to, please contact Prescott House on 0161 357 1202 and ask to speak with the Team Manager. Our line is open from Monday to Friday between 9am and 5pm. Should you wish to make a formal complaint, please email our Customer Care team: CustomerCare@gmmh.nhs.uk. Please note that we are due to change our complaints process from the start of February, so if you need to raise one then, make sure to view our website which will have the latest information about making complaints: https://www.gmmh.nhs.uk/customer-care Yours Sincerely Tracey Booth Team Manager at Prescott House CMHT

    Report as unsuitable