Poole Hospital Outpatients - Ratings and reviews
Reviews
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Review titled No communication
Rated 4 stars out of 5
by Deborah Palmer - Posted on 13 January 2023
My 90 year old father had an appointment at the Dermo unit on 12/1/23, checked in, told to sit down, waited for 1 hour, asked why he had not been seen to be told that it was a telephone appointment. I showed the letter to say that it was not a telephone consult. The receptionist rang the Doctor and after 10mins I went back to ask what was going on only to be told that the Doctor had been informed and that we had to wait, no time limit was given. my Father by that stage had had enough so I told the receptionist that I had to take him home as he was not feeling too good only to be told that if we left there was a chance that he would be refered back to his GP(this was only a routine check up following surgery for skin cancer)No explaination was given as to why the mistake had been made, assuming human error, but for the first time ever we were made to feel that we were the ones in the wrong, even though we had turned up for the appointment at the correct time and day. All I can assume is that He will be getting another appointment for a check up through the post soon. I have never felt the need to complain before as I and my family have always had amazing care and treatment from the hospital but this upset my father for the rest of the day.
Visited January 2023
Poole Hospital Outpatients has not yet replied.
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Review titled Phone is never answered
Rated 2 stars out of 5
by Tom Power - Posted on 05 December 2022
I have tried countless times, over countless days to call the Outpatients Clinic in order cancel my daughter's appointment, but not once was I able to speak with anyone. In each case, an automated message has told me that the queue is too long and I should phone back later - the line is then disconnected. The line itself is only open for a couple of hours a day, so it is literally impossible to speak with anyone. As a result, I've just had a letter through the post saying that my daughter's case is no longer a matter of the hospital, due to the fact that we missed her appointment (...which was sadly an inevitability, as I've explained, it's not possible to speak with someone to re-arrange or cancel). I now have to go through the entire process of registering my daughter again, and wait for weeks/months again, simply because the phone queuing system is inadequate and there aren't enough staff to handle incoming calls. We should at least be given the option to hold, rather than simply be hung up on!
Visited December 2022
Poole Hospital Outpatients has not yet replied.