Park House Medical Centre - Ratings and reviews
Reviews
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Review titled Very Poor Practise
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
Have been struggling now for a while with health problems. I have rang the surgery on numerous occasions where I have had to sit in a queue for over an hour only to be told sorry there is no appointments go to the walk in centre. For 4 months now I have been trying to get an appointment. My daughter also has a medical problem that really needs treating and the same again. " Sorry we can't get you in now or in the future" Absolutely terrible service. Would not recommend this surgery to any one. When speaking to receptionist there, the customer service is awful. Not a happy patient at all.
Visited April 2024
Park House Medical Centre has not yet replied.
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Review titled Poor reception
by Michele Lione - Posted on 20 April 2024
At 08.00 on 18/04/2024 after having an old dead and dirty 1 inch long thorn pierce my shoe and go all the way into my foot the previous day I decided to do the sensible thing and get it checked by a medical professional and see if I needed a Tetanus jab. I explained this to the receptionist who informed me that I needed to go to either the walk in centre or accident and emergency as they didn't do Tetanus jabs at the practice, which seemed very bazaar to me. I asked that as I was already there if somone could at least take a look at the injury for me? Once again I was informed that I needed to go to either the walk in centre or accident and emergency. Although it was much further I chose to go to accident and emergency as it was easier to get to using public transport due to my foot injury and my walking now being impaired. On arrival at accident and emergency they took my details and checked my medical records, and after my explaining my injury and what had happened at my GP practice appeared baffled as to why I was unable to be treated there, get a Tetanus jab or simply check my records to see when my last Tetanus was. This is when I was informed that I didn't need a Tetanus jab due to me previously having one only four years before at my GP practice on 04/11/2020 after a bad head injury. However accident and emergency checked the wound to my foot, applied a new dressing, and gave me some antibiotics before giving me the ok to leave. I am now left asking why was it that I could not get my injury looked at and my Tetanus records checked at park medical practice instead of being sent away to accident and emergency across the city which took me all morning to do? Fortunately I am not a busy parent or had a job I needed to be at, and had the time to attend accident and emergency. Since Covid we've been asked to check with our local pharmacy or doctor if possible before attending hospital. However when we do we're cast aside and sent away. It's no wonder that the hospitals are so busy.
Visited April 2024
Park House Medical Centre has not yet replied.
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Review titled awful non practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
on phone from 8am no answer so you get fed up and hang up, tried again after 4pm and when the receptionist does pick the phone surprise surprise no appointments and told too phone back next morning at 8am and the cycle starts all over again. unhelpful and rude staff that think they are doctors but guess what they are not, i don't know what the doctors look like anymore as i haven't been able too see one for months. this is a very uncaring practice so i have now change too a practice that does care about their patients.......
Visited February 2024
Park House Medical Centre has not yet replied.
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Review titled poor experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
after having a poor experience in a cold surgery not impressed with my appointment. cold day cold room 35mins laying on a bed with only briefs on. complaining of cold. told i should be in her office as she has to work with coat on. machine not working correctly. whole experience negative. now laid up with chest infection. left feeling stressed.
Visited January 2024
Park House Medical Centre has not yet replied.
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Review titled Reception staff require empathy training
Rated 2 stars out of 5
by Anonymous - Posted on 04 November 2023
I had a procedure at the qmc on Thursday and was very worried regarding my arm after a pressure cuff had been left on too long and too tight leaving me with a mottled and painful arm . I phoned the qmc and they advised me to pop to my GP and ask to see either a nurse or doctor to take a quick look. When I arrived on the Friday I duly asked if I could briefly see either of the above( this was for reassurance ) and was told in a very unfriendly and non helpful tone ‘ No appointments’ and that was all she said , no apology no ‘I’ll just see if someone could briefly see you’, nothing ! The most unhelpful receptionist I have ever encountered. Even though I told her the qmc had told me to come she wouldn’t budge. The staff here used to be pleasant and helpful, I could easily identify this person but according to the rules this is not allowed.! I might just suggest to whoever is in charge that a little sympathy/empathy and understanding goes a long way when dealing with patients . The only good side to this story , ( after being told earliest appointment would be Thursday 9th) I went to the pharmacy to collect some items and as I was so upset I was offered by the assistant to see the pharmacist , my word, what a difference in service, the pharmacist who was wonderful was able to put my mind at ease in under 5 minutes, nice to know there are some caring people still around. Please improve your service at Park House, it used to be a wonderful surgery.
Visited November 2023
Park House Medical Centre has not yet replied.
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Review titled Covid Vaccination Team
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
My husband and I would like to thank this excellent team who were efficient, friendly and very helpful during our visit. A well organised and pleasant experience. Well done ! Olive Hughes.
Visited April 2023
Park House Medical Centre has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Marianne White - Posted on 08 December 2022
Following a recent bout of Covid I tried ringing the surgery numerous times to speak to someone as I had been advised by 2 different pharmacists that I should .I could not get through to the surgery and so walked there . The receptionist was offhand and unhelpful. I have now transferred to another practice and find that they answer the phone and everyone I have had dealings with appears to be kind and caring.I have been very careful not to bother the surgery in the last few years as I know times are hard for patients and staff but this episode was the final straw for me.
Visited November 2022
Park House Medical Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Constance Hartley - Posted on 16 September 2022
Couldn't even get our 6 year old grandson into the doctors...he has impetigo...a simple diagnosis that will take all of two seconds to see and write a script.... told us to wait 4 hours at walk in centre....and we wonder why A&E is full.....so so so wrong..I rang up twice and asked them to just to see him quickly as it's the weekend and bank holiday and he needs some.cream for his face as it is very sore. Terrible terrible service. Not acceptable. This is why people.go to A&E its just going to get worse. Going to have to change Doctors.
Visited August 2022
Park House Medical Centre has not yet replied.
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Review titled awful practice
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
been here since it opened, service has gone right down hill. Doctor Louca sadly has left but the practice did not tell anyone. prescriptions are often not done when requested, told us we have not attended appointments when we have not made one. not seen a doctor since 2020 all been nurses, (they are brilliant). admin staff haven't a clue, I was waiting room and several patients came in to complain about service. I had no after treatment after a bypass. no call or visit. I was over a week late in getting the stitches out of my leg. I would not recommend at all.
Visited July 2022
Park House Medical Centre has not yet replied.
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Review titled No longer fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
Ive been using this practice since opened. used to be a first class service however before the pandemic things were on a steep decline but post pandemic this site is no longer fit for purpose. You are blocked from seeing doctor even when their own nurse recommends to get a full review of issues and medication prescribed. At the time of writing there are 3 doctors on site this morning, only 1 yesterday and none on Friday, but I am still waiting for a repeat prescription to be signed off that was requested seven days ago. There are more office staff than doctors at this site with the only service being offered is a phone call from a nurse, but if your not at the front of the ques on the telephone you are told nothing can be done and you will have to try again the next day before all callback slots are filled, no booking past the day I called were available. I have had to visit A&E as the practice instruction, for a condition that the staff at A& E are questioning why I didn't seek to see my own practice doctors, is this no wonder the hospitals are so overload due to the lack of first line services offered in the community.
Visited June 2022
Park House Medical Centre has not yet replied.