Oasis House
28-30 Gubbins Lane, Romford, Essex, RM3 0QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2025
Absolutely shocked and disgusted with the customer service. No introduction to whom they were, passed to different people who couldnt speak english and did not explain the reason for a call. Then continued to call me names - a mental health patient. The effects of the names they call can have severe effect. Will never use again.
Visited January 2025
Oasis House has not yet replied.
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Review titled Unhelpful mental health staff
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2025
The service from here is terrible, you never receive call backs and they do not have any empathy or compassion towards people. I have called several times and it’s like they are reading from a script. If you are mentally unwell but still try and do everyday tasks to distract yourself you aren’t seen as ill enough to get help. They just suggest going to the hospital or calling 111. When expressing the issues they say the exact thing everytime almost robotic like and never think maybe every patient is not the same so the treatment will not work for everyone. If you don’t fit into the two boxes of therapy or taken medication that will leave you sedated all day. You aren’t able to get help. The receptionist have more empathy and kindness towards patients then the actually mental health trained staff. After any calls with them I feel more upset and frustrated than before. I honestly feel like there is no support from them and that they lack some training.
Visited January 2025
Oasis House has not yet replied.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
Very long waiting time between appointments . No clear diagnosis given . Further help with medical problems inexistant . Unhelpful with carers .very disappointed with service provided .
Visited October 2024
Oasis House has not yet replied.
Information supplied by North East London NHS Foundation Trust