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Oaklands Centre (Forward Thinking Birmingham) - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Communication and parking.

    Rated 2 stars out of 5

    by Mrs. Haynes - Posted on 12 January 2024

    Getting through to the hub is ridiculous, I tried for 2 hours one day and gave up as no one answered the phone or I was in a queue to speak to someone. Parking is horrendous, car park is full by 9.15am with staff cars. Nowhere for the patients and their families to park. If you have an afternoon appointment, good luck with that as parking on the road after 1 pm isn't allowed, and you could come back to the car with a parking ticket. This needs to be looked at and rectified as soon as possible.

    Visited January 2024

    Report as unsuitable

    Oaklands Centre (Forward Thinking Birmingham) has not yet replied.

  2. Review titled Very poor service

    Rated 1 star out of 5

    by Melanie walton - Posted on 01 February 2023

    Im writing this on behalf of my daughter treatmen.When you visit your put on long waiting list.Also told someone or doc will phone you back they very rarely do .The reordering of meds is a shambles leading to patient going without meds .this is just a short view of service's

    Visited January 2023

    Report as unsuitable

    Review titled Oaklands Centre (Forward Thinking Birmingham)

    Replied on 10 February 2023

    Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team

    Report as unsuitable

    Provided by Care opinion

  3. Review titled Oaklands Centre no Care

    Rated 1 star out of 5

    by Mandy Bailey - Posted on 11 October 2022

    Zero star. Antidepressants issued to 12 year old this is ok as child suicidal. However confirmed 4th July child still feels suicidal but at that time no active plan. Now over 3 months later, October 11th with child's desire to end life. Oaklands Centre have still not made an effort to change medication since crisis call 27th September. How is this possible?

    Visited September 2022

    Report as unsuitable

    Review titled Oaklands Centre (Forward Thinking Birmingham)

    Replied on 09 November 2022

    Thank you for taking the time to share your feedback to Care Opinion in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.

    Report as unsuitable

    Provided by Care opinion