Reviews

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1. Review titled ‘Ok’

   ★★★

   Rated 3 stars out of 5

   by Anonymous - Posted on 08 August 2022

   When I first got referred to young minds matter they where excellent with the care they give to young people. Towards the end they didn’t seem to care as much as to what was going to happen next as I was getting discharged this year and I told them that I still needed ongoing support and they decided to just discharge me when I was telling them how I felt. They have referred me to open minds which I am greatful for but they didn’t ask for my input on the referral I just had my last session and that was it even though the last session I told them everything. I heard your also meant to get a couple month notice about the discharge from young minds but I didn’t have any of that I didn’t even know my last session was happening until I arrived to the place and then they told me. They have helped me through some things but when it gets towards the end they lose interest in what you have to say about how your feeling.

   Visited July 2022

   Report as unsuitable

   Review titled North East Lincolnshire Young Minds Matter

   Replied on 17 August 2022

   I was sorry to read your feedback as this is not how we would want someone to feel when they are receiving support from our service. I would really like to speak with you to understand more and explore what we could have done to help you feel more supported. If you would like to contact me by email, you can do so via our Advice Line lpft.nelymm@nhs.net or alternatively you could telephone me on 01472 252570. We take feedback very seriously at Young Minds Matter and want to do all we can to improve people’s experiences of services. Kind regards, Anita Bird, Service Manager

   Report as unsuitable

   Provided by Care opinion

   

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