Reviews

Displaying 1 to 1 of 1

1. Review titled Daughters treatment

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 21 February 2024

   Gave my daughter a prescription which was wrote out wrong so she couldn’t start her treatment. Then told her it was sorted out and when she went to pick up her new prescription, was told by the pharmacy that there was nothing there for her and no record of them calling!! How is this meant to help her with her treatment when they couldn’t even get her first prescription right?? Absolute joke and detrimental to the patient as the time and petrol going to two different chemists for them to say at the first the prescription is wrong and then the second to say there is nothing there for her to pick up ….. absolute joke and then on top of that the time taken to get in touch with her drug worker to get it sorted out with the chemist is an absolute joke too!!!!

   Visited February 2024

   Report as unsuitable

   Review titled Newcastle Treatment and Recovery

   Replied on 06 March 2024

   Thank you for feeding this back to us and we are sorry this has been your experience. Patient care is our paramount priority and we take matters such as this very seriously. We would welcome the opportunity to look into this further for you to ensure lessons are learned and this does not happen again in the future. If you would like to get in touch with the service directly on NTARreferrals@cntw.nhs.uk we can look into this matter further for you and your daughter. Alternatively, you can raise this directly to the Trust through the PALs service via telephone on 0800 0320202 or via email on pals@nhct.nhs.uk Or you might want to make a complaint. Contact details for this team are: By post Complaints Department St. Nicholas Hospital Gosforth Newcastle upon Tyne NE3 3XT By email complaints@cntw.nhs.uk By phone Call us on 0191 245 6672 This response was from Helen (Team manager) and Paul (Feedback and Outcomes Lead)

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