Mount Vernon Cancer Centre - Ratings and reviews
Reviews
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Review titled Fantastic Radiology Team
Rated 5 stars out of 5
by Maggie Scott - Posted on 14 December 2023
I have just finished a course of radiotherapy at Mount Vernon. All the radiology teams were amazing. Polite, friendly, professional and informative. They also respected a patient’s dignity. I was dreading this treatment but these wonderful people made it all bearable. Could not praise them higher. Also the hospital has agreed a reduced payment for cancer patients, taking some of the stress out of car parking charges. Thank you.
Visited December 2023
Mount Vernon Cancer Centre has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Sheila - Posted on 27 September 2023
I had 5 sessions of radiotherapy for breast cancer. All the staff were caring and efficient. The radiographers went out of their way to explain the procedure and were always looking out for my welfare and had a friendly manner. The follow up phone calls were also reassuring. I am grateful to have access to such an excellent facility.
Visited September 2023
Mount Vernon Cancer Centre has not yet replied.
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Review titled poor practice
Rated 5 stars out of 5
by Pat Bridges - Posted on 08 September 2023
my telephone appointment was rearranged because of staff shortage for 3 weeks later. I was expecting a call at 13:25 - it never came. I understand that timings are not always kept but at 18:00 I still had not had a call. At 18:37 and 18:40 my phone registered 2 missed calls from a private number which may have been the call I was expecting but at that time I was in the bath. It is very frustrating that this has happened again. It is so stressful. The care I have received has been outstanding but the telephone appointments have been a very poor service. I have contacted my nurses several times to ask if they can help but it is not really their job. Please review this service to see how it can be improved. I have had to rebook by contacted the appointments service who then have to contact secretaries to do this. Stress is not supposed to be part of the process.
Visited September 2023
Mount Vernon Cancer Centre has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Claire scott - Posted on 20 September 2023
I had brachytherapy, not an easy procedure to have to go through, at Mount Vernon and can’t fault the treatment from start to finish. Every single member of staff including the porters treated me with respect and went out of their way to make me feel at ease. The brachytherapy team were amazing. Thank you
Visited May 2023
Mount Vernon Cancer Centre has not yet replied.
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Review titled Issues with patient transport
by Grahamvc23 - Posted on 30 May 2023
My 83 year old mother was left waiting 3 hours outside Mount Vernon Hospital for the private patient transport company to collect her following radiotherapy treatment. They called three times during her wait to promise they were on their way but failed to show up. Is this any way to treat an immunocompromised cancer patient following invasive treatment? I feel the hospital need to review their patient transport options.
Visited May 2023
Provided by Care opinion
Mount Vernon Cancer Centre has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Jane Kirk - Posted on 15 February 2023
Had a short course of radiotherapy, the staff were fabulous, caring & considerate. Yes there were some delays but everyone was working as fast as they could.
Visited January 2023
Mount Vernon Cancer Centre has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2022
When I got there the doors were locked. No clear directions were given as to where to go. I was really lost and no one was there to guide me. Very bad service. When I got called in for my ultrasound the doctor and nurse were extremely rude and cold. No hi, how are you, how are you feeling and no communication as to what was happening through out as I had never had an ultrasound before. I was scared and uncomfortable with the lack of communication and even when i was asked questions they were very abrupt. I’m never going back here again. I’m traumatised
Visited June 2022
Mount Vernon Cancer Centre has not yet replied.
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Review titled Radio appointment delays
Rated 4 stars out of 5
by Lauren - Posted on 03 May 2022
I’ve been doing 18 sessions of radiotherapy. The nurses are great, their care and bedside manner is beyond what you could hope for. However, the waiting times when you’ve been given an appointment slot are frankly ridiculous. Multiple times I’ve come in for my appointment and been waiting upward of 1-2 hours +. It’s obviously over booked or not manageable in some way that is not being addressed. Managers need to create a workable and realistic timetable. The waiting times mean what should be a 15 minute appointment, ends up taking upwards of hours. And then you have to pay parking for the privilege of being on time in a machine that only accepts coins! Needs to be better addressed by those organising the timetabling.
Visited May 2022
Mount Vernon Cancer Centre has not yet replied.