Mindsmatter - Preston
West Strand House, Block C, Strand Road, Preston, Lancashire, PR1 8UYContact details and opening times
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
The therapist was a kind soul, but the overall experience was really bad because the service had a very long waiting due to the "queue". I was in my pregnancy and postpartum phases during the sessions and felt abandoned for a long time. There could only be 6 sessions(each one 30 minutes long that too taking up to 5-8 minutes for the questionnaire etc each time). Each session would be held like every 3 weeks or so, so you'd spend a long time unattended without any help. Basically a therapist doesn't really get enough time to sort any problems you have. I really think the sessions must be tailored as per the person's needs(more sessions with more frequency and time) and not made generic.
Visited August 2023
Review titled Mindsmatter - Preston
Replied on 10 October 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
Information supplied by Lancashire & South Cumbria NHS Foundation Trust