Mind Matters Surrey (NHS)
Unither House, Curfew Bell Road, Chertsey, Surrey, KT16 9FGContact details and opening times
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Reviews
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Review titled Helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2024
My counsellor was really patient and warm, and was able to help me get to some really helpful insights into things that were contributing to my unhappiness. Things are not all sunshine and happiness as a result of the sessions (of course), but the many insights I got, and the validation I felt, that some of the feelings I have experienced following a health crisis are natural, rather than being character defects, has really helped me feel more connected with myself, and more postitive about life. I have spoken to a few counsellors in the past, and more often than not found it hard to be open with them, when they themselves felt so entirely closed and defensive about themselves, but my counsellor here was able to ally great insights with a genuinly friendly manner, which combined made me actually look forward to the sessions, and feel like it was definitely worth my time, in a very busy life
Visited May 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Beneath the Banner of Love lies Evil & Hatred
by Jayden - Posted on 17 September 2024
I have always distrusted mental health services because of the damage they have done to my mother who suffers with Bipolar. However, in a dark moment of my life, where all I wanted to do was vent to someone with no judgment nor hold my words against, I let my guard down and accept the ill-informed advice of my family and friend to seek out support. A service which was meant to give me a safe environment to speak my mind, express how a feel and ultimately just vent, ended up being a place of pure torture. Due to a "red-flag" expression being used when voicing my frustration during a dark moment of my life, the clinician was concnered for my wellbeing; we had discussed in the session and in a call after the session that there was no risk as it is not in my nature to carryout self-harm and that I am not a person of risk - it was a agreed that there would be no mention of this expression on my records, and will that agreement, I felt confident to proceed with further sessions. However, months later, I was contact by some total stranger (who knows nothing about me or about what actually happened) threatened me by saying that they have to note the previously dismissed expression on my permanent record. Since then (for the past 5 months so far) I have been constantly dismissed by all NHS services around my complaint about a blatant lie being put on my permanent. No-one wants to listen to reason, admit that they are wrong or put in the effort to fix the mistake. I am left to suffer with the mental distress of the bureaucratic red-tape trying to rectify this mistake and to rub salt in to the wound. the mind matters team say that they will not help me. That they will not admit fault and dismiss me by simply saying "it is their duty of care". I am left feeling worthless. I am left feeling assaulted for having let my guard down. I am left with feeling that I can never trust the NHS nor seek out any medical support because of how badly I have been treated by these evil people.
Visited May 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Really helpful support when needed
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I contacted MindMatters after seeing a leaflet at my GP practice. I had been experiencing a great deal of stress/anxiety and low mood following the death of a family member and other associated worries. Suddenly I felt overwhelmed and couldn't see a way forward. The support offered was telephone support following an initial telephone assessment. CBT (Cognitive Behavioural Therapy) was suggested when my therapist first made contact and he was not only very kind but very supportive, giving me lots of time to really think between sessions about ways to help myself and address the anxiety/stress in my life. The support offered has given me the chance to 'stand back' and take a good look at what the triggers to my stress and anxiety were and I now have a more balanced view. I have a raft of resources provided to me that I can call upon when I feel things 'brewing' and know that I can re-refer if I need to at any time. I would not hesitate to recommend Mindmatters to anyone experiencing difficult emotions that are impacting on daily life. Thank you
Visited March 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Unfit to talk to mental health patients
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
The person who did my assessment call seemed impatient. Her focus was to make me understand that there might be more deserving people so I should make sure I let her know that I am not suicidal otherwise I am not important. It felt like her aim was to finish the call and not assess my mode of treatment. I was asked if I would like CBT or counselling in my call. How on earth am I to understand or know what I need. At the end of the call she was intent on making me explain how I felt about the call and her performance rather than utter a single word of affirmation or care. Impersonal and inhuman.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Helpful experience
Rated 5 stars out of 5
by Paul Mundy - Posted on 26 March 2024
At first this all filled me with dread, but as I got used to "talking" about my issues, I began to feel better. I suppose the old adage "good to talk" was true. The person I spoke to was kind, considerate, understanding, patient, not judgemental and gave me some tips for the future. My background problems had subsided throughout our sessions but our regular dialogue also helped to gain some perspective. I also have some tools to tackle life's day to day problems as and when they present themselves again. I'm grateful.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled disappointed
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
I had to rearrange my last call with them as they called nearly an hour late, they called over half an hour late the rearranged time. Theres no response to the emails that I have sent and no apology for calling late only are you free now. My self esteem and self worth are already through the floor, this doesn't help matters. I know that i'm going to them for help and I'm grateful that the'll see me, but it makes it so hard when I'm trying to keep to these appointments and work full time.
Visited January 2024
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Wonderful Service
Rated 5 stars out of 5
by Amanda - Posted on 02 February 2024
The service provided was exemplary from the assessment phone call all the way to the sessions with my therapist. I found everything to be really helpful and very often thought provoking. If I ever needed the service again I would not hesitate to get in touch with them. Thank you so much!
Visited December 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Highly recommend Mind Matters
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
As a busy Mum of 2 small children, I realised that my worries were starting to affect my health. Not sleeping, worrying through the night and effecting my mood. I started worrying about getting worried and couldn’t switch my brain off. One day I got in touch with Mind Matters and was referred very quickly to a wonderful therapist who listened and offered not only support, but explained why I was feeling this way and helped me with how to deal with my issues. He normalised what I was going through which was half the battle, as I thought there was something deeply wrong with me. Through weekly phone sessions, he taught me how the body and mind works and a variety of ways to deal with my emotions, worries and how to let go and relax too. My therapist was extremely knowledgable in psychology and made me feel relaxed. The biggest step was getting in touch with Mind Matters, and I was so pleased I did. I realised it’s ok to reach out for help and I now can deal with my worries much better than before.
Visited November 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Great counselling
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
My counsellor was second to none. Every counsellor I have had previously wasn’t a patch on this one. This one had a very different approach which worked fantastically for me. In my previous experiences all counsellors work exactly the same way with the same procedure. Very happy with the results and would definitely request this person again if I ever needed
Visited November 2023
Mind Matters Surrey (NHS) has not yet replied.
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Review titled Supportive and caring
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
I had an excellent service from start to finish and was assigned a knowledgeable, experienced and caring therapist who worked closely with me, listening and understanding my situation and working at a pace that suited me.
Visited October 2023
Mind Matters Surrey (NHS) has not yet replied.
Information supplied by Surrey and Borders Partnership NHS Foundation Trust