Maddison Clinic
140 Church Road, Teddington, Middlesex, TW11 8QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Personally excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
Leaving a review as I’ve seen some bad ones however personally in my latest appointments the reception staff lady is a very kind and attentive. I think that my doctor is excellent. Having done a stint in a private psychiatric ward, I would recommend the NHS over that any day. There is no comparison. Compassionate people, and a calm building.
Visited May 2024
Review titled Maddison Clinic
Replied on 25 September 2024
Dear Anonymous, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I'm delighted to hear you had such a good experience at the Maddison Centre. Thank you for singling out effort of our member of staff in reception and also for positive comments about your Doctor This is the level of care we aim for within the Trust and we were very pleased to hear your comments. I will be sharing this feedback with the team and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such lovely comments.
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Review titled Subpar clinic
by Anonymous - Posted on 10 June 2025
I will preface this review by mentioning that my CBT sessions were for the most part successful and positive. The psychiatrist was very warm and personable. However, for me, it's not the overarching experience of Maddison as I had to wait 10 months for the sessions and it was a largely negative experience. Again, I will admit for the most part they were competent in dealing with my medication. However, I arrived in Maddison obviously shortly after a crisis and still vulnerable. Whilst no one was hostile, I felt the majority of the staff members are incompetent at providing patients with warmth and empathy. I understand the NHS is generally dealing with many strains such as being understaffed and underfunded. Nonetheless, those are 2 qualities which are vital if you are working with those suffering with mental health issues. I actually found some of the actions and words said by staff rather damaging. I felt one doctor was accusing me of outright refusing medication when I simply said I was unsure. Furthermore, when I disclosed about feeling nervous about sharing my experience of psychosis with friends, one psychologist commented "don't scare your friends with your experience" (paraphrased). I was very taken aback by this, as the clinic should be destigmatising the condition and yet she did exactly the opposite. Very irresponsible and blatantly shows the shortcomings of the staff. Emotions aside, I often was struggling to get up and go to work due to fatigue and depression. Not once did they suggest even considering applying for PIP. I understand it is an arduous process and the chances of being rewarded it could have been slim. But this just shows how unsupportive the staff can be. The appointments are so clinical and just feel like staff are ticking off a box to show they're doing their job. I think some staff desperately need more intensive training.
Visited September 2023
Review titled Maddison Clinic
Replied on 12 June 2025
My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience while receiving care at the Maddison Centre and your unhappiness with the level of empathy and service from our staff. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. You have not named the team you were having this issue with and we would like to have some learning from this. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email address pals@swlstg.nhs.uk
Information supplied by South West London and St George's Mental Health NHS Trust