Laurel House - Ratings and reviews
Reviews
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Review titled Never answer the phone
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2023
Despite being under the mental health team and having a named CPN. They haven't contacted me once. Also, the reception very rarely/never answer the phone. Its almost impossible to get to speak to the duty team or my CPN. I had a bit of a crisis last week and they still haven't touched base with me. Its scary having a mental illness and needing their support/care but, knowing they aren't able to provide it.
Visited June 2023
Review titled Laurel House
Replied on 27 June 2023
We are sorry to read that you are unhappy with the care you received, this is not what we would wish and we will do what we can to support you and improve your experience. Please contact our Patient Advice and Liaison Service (PALS) on 0800 783 9972 (East Kent) or 0800 587 6757 (West Kent and Medway) as they can help you with any concerns or queries you may have about your care.