Ladies Walk Health Centre - Ratings and reviews
Reviews
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Review titled Poor Service
Rated 1 star out of 5
by Carmen Brady - Posted on 17 February 2023
Attended for a Blood test ( Fasting ) arrived and the receptionist Grilled me saying I should have had text message and to look, then asked my name and directed me to the the seating area. Everyone else who arrived was no questioned and just directed to the seating area. When called by the Phlebotomist, asked how I was, I told her I was not happy as I'd been treated differently than other people coming for a test. She asked for relevant papers, however I could not find them, she immediately threw my urine sample into the bin and told me she couldn't do the blood test with out, not listening to what I was saying and talking over me I raised my voice because she was not listening to me and she said not to speak to her in that manner and to leave. She did not ask if I could come back with the relevant paper work, just dismissed me. I find in 2023 that I should not be treated differently to other people because she and the receptionist had made an assumption about me (ethnicity). May I point out that a random member of staff came enquiring if she could be slotted in and was immediately offered an immediate appointment.
Visited February 2023
Review titled Ladies Walk Health Centre
Replied on 02 March 2023
Thank you for taking the time to give us feedback about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net Best wishes Patient Experience Team
Provided by Care opinion
