John Hunter Clinic for Sexual Health
369 Fulham Road, London, SW10 9NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2024
The best experience for a nervous patient today at John Hunter. Receptionist super friendly and welcoming. Had an appt and was expecting to wait given experience at other clinics and everything was all on time. Friendly health advisor and really reassuring given my needle phobia! The whole experience was great. Thanks all.
Visited March 2024
John Hunter Clinic for Sexual Health has not yet replied.
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Review titled discreet and friendly clinic
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
I visited the John hunter clinic recently, and I was genuinely impressed by the welcoming atmosphere and the thorough care provided. The staff were understanding, non-judgmental, and took the time to address all my concerns. The clinic's commitment to confidentiality and comprehensive testing made me feel comfortable and well-supported throughout the entire process. Highly recommend for anyone seeking a respectful and professional sexual health service.
Visited November 2023
Review titled John Hunter Clinic for Sexual Health
Replied on 27 December 2023
Dear writer, Thank you for sharing your positive experience with us. We will share this with the John hunter clinic, to let them know of the good work they are doing. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Unprofessional receptionist
Rated 1 star out of 5
by Maria - Posted on 01 December 2022
Was a few minutes away from arriving in the clinic when the receptionist called to check if I was coming in which I confirmed. Arrived at the clinic to sign in downstairs then sat down upstairs at 5:36 for a 5:40 appointment. Waited until 6:23 then got up to ask the receptionist that was sitting behind the desk the whole time “what was going on” she then said to me “oh you didn’t check in with me therefore you have missed your appointment. I explained that I have sitting in front of her for around 30 minutes. She then went to speak to the doctors and then came back and said I have to wait till 7 now as I didn’t check in with her. Waiting till 7 then asked her again what was going on then she said I will have to wait another 40 minutes until the clinic was over to be seen in which I was extremely annoyed and frustrated as I had left work early missing a meeting to be present for my appointment and waited for nearly 2 hours and not seen so I said I’m not waiting any longer and leaving in which the receptionist replied ok ok then
Visited December 2022
Review titled John Hunter Clinic for Sexual Health
Replied on 13 January 2023
Dear Writer, Firstly may I apologise for the delay in acknowledging or responding to this feedback; we pride ourselves on being responsive to patients and certainly needed to do better when receiving your feedback. We also pride ourselves on being unfailingly kind, and it truly saddens me to read of your experience with the appointment delays and lack of communication from staff during your visit. I hope this issue has now been addressed and you have received another appointment; however if this is not the case, please do not hesitate to contact the PALS team who can look into this for you urgently: Chelsea and Westminster Hospital - chelwest.cwpals@nhs.net or 0203 315 6727 West Middlesex Hospital - chelwest.wmpals@nhs.net or 0208 321 6261 I would also like the opportunity to talk with you about how we could have done better in this instance and for any future patients. If you are open to this, please contact me on chelwest.patientexperience@nhs.net Best Wishes Matt Robinson
Provided by Care opinion
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Review titled Bad news xperience
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2022
After waiting for about 45 minutes after my appointment and seeing people passing by after arriving after me, I turned to the secretary and told her how it was possible that people were arriving and I have not yet been called, with a lot of kindness and a little bit of frustration. Finally they called me, the doctor asked me some questions to understand, some nonsense. I found a lack of professionalism, then the the manager of the clinic came in front of me saying that the girl at the reception has felt offended and that I had to apologize for how I addressed her.what? So she came and I have to say sorry to her for no reason!I have no words to describe the bad experience I had and how I felt. I certainly won't go back.
Visited August 2022
Review titled John Hunter Clinic for Sexual Health
Replied on 05 October 2022
Thank you for your feedback and I am sorry that your experience was not a better one. Could you please get in touch with us to discuss your concerns further? Chelwest.patientexperience@nhs.net Thank you Patient Experience Team
Provided by Care opinion
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust